Executive of Maxis Center

Maxis Broadband Sdn Bhd; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone bill allowance

Mobile phone subsidy

Job summary

Maxis Broadband Sdn Bhd is seeking an Executive at Maxis Centre to drive operational excellence and deliver an unmatched customer experience at retail. You will lead the team, manage store performance, and ensure quality and compliance with policies while representing Maxis to create LIKE moments for customers.

The ideal candidate has a Professional Certificate/ Diploma/ Degree, at least 4 years in telecommunications or retail, and strong English communication with good MS Office skills.

Qualifications

• Professional Certificate / Diploma / Degree or its equivalent
• Minimum 4 years in telecommunications or retail
• Tech savvy with MS Office"
• Excellent communication, written and interpersonal skills; strong English language
• Mandarin-speaking is an added advantage

Responsibilities

• Drive operational excellence and deliver a conducive customer journey
• Manage cash, inventory, floor and in-store merchandising
• Develop staff through leadership, mentoring and coaching
• Oversee in-store customer experience and scheduling for staff
• Enforce quality and compliance to standard policies and procedures

Skills

Customer service

Sales

Leadership

English proficiency

Education

Diploma/Degree

Tools

MS Office

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Executive of Maxis Centre is the store’s second person in command and will be focusing in driving operational excellence to deliver and unmatched customer experience at retail. Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures. To lead, motivate, engage and develop the team to have great service and performance culture. Be a Maxis ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff
• Enforce quality and compliance to standard policies and procedures

What do you need to have for this role?

• Professional Certificate / Diploma / Degree or its equivalent
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint
• Excellent communication, written and interpersonal skills. Strong verbal and written English language
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
• Mandarin-speaking is an added advantage
• Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities

If this sounds like you, then we need to hear from you latest by 4/11/2016

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi