Network Field Operations - Southern

MAXIS Malaysia; Kluang; On-site; MYR 67,000 - 100,000; Full time

Job summary

Maxis Malaysia is seeking a field network engineer to maintain and troubleshoot the mobile network infrastructure across multiple sites. You will handle configuration, diagnostics, and servicing of base stations, routers, switches, and transmission systems to ensure high availability and performance.

The role requires a Diploma or Bachelor’s in Telecommunications, Electrical/Electronic Engineering or related field, with at least 3 years in telecom field operations.

Qualifications

• Bachelor's or Diploma in telecoms/engineering or related field.
• Minimum 3 years in network field operations for telecoms/mobile operators.
• Experience with cellular technologies (2G/3G/4G/5G) including RAN and transmission systems.

Responsibilities

• Perform configuration and troubleshooting of network equipment (base stations, routers, switches, transmission systems) at various sites.
• Conduct routine preventative maintenance checks on network infrastructure.
• Diagnose and troubleshoot faults and outages; identify root causes and implement fixes.
• Respond to incidents and alarms within defined SLAs; collaborate with planning, operations and support teams.
• Maintain accurate site documentation, network diagrams and equipment inventories.
• Adhere to safety regulations and company policies during field operations.
• Participate in on-call rotations and provide after-hours support as required.

Education

Diploma or Bachelor's degree in Telecommunications, Electrical/Electronic Engineering, Computer Science, or a related field

Tools

Network monitoring tools

RAN equipment knowledge

Job description

Are you ready to get ahead in your career? We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world. To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Responsible for the network maintenance and troubleshooting of Maxis Mobile's network infrastructure in the field, ensuring optimal network performance and reliability.

What are you accountable for?

• Perform configuration, and troubleshooting of network equipment (e.g., base stations, routers, switches, transmission systems) at various sites.
• Conduct routine preventative maintenance checks and inspections on network infrastructure.
• Diagnose and troubleshoot network faults and outages, including identifying root causes and implementing corrective actions.
• Respond to and resolve network incidents and alarms within defined service level agreements (SLAs).
• Collaborate with network planning, operations, and support teams to ensure seamless service delivery.
• Prepare and maintain accurate site documentation, network diagrams, and equipment inventory records.
• Adhere to all safety regulations and company policies during field operations.
• Participate in on-call rotations and provide support outside of regular business hours as required.

What do you need to have for the role?

• Diploma or Bachelor's degree in Telecommunications, Electrical/Electronic Engineering, Computer Science, or a related field.
• Minimum of 3 years of experience in network field operations within the telecommunications industry, preferably with mobile network operators.
• Proven experience with cellular technologies (2G, 3G, 4G, 5G), including RAN and transmission systems.
• Familiarity with various network equipment vendors (e.g., Ericsson, Huawei, Nokia).
• Proficiency in using network monitoring and troubleshooting tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent problem-solving, analytical, and communication skills.
• Valid driver's license and willingness to travel extensively within assigned operational areas.
• Ability to work at heights and in various weather conditions.
• Relevant professional certifications (e.g., CCNA, CCNP, PMP, CIDB, TM NIOSH) are a plus.

Tomorrow Begins Today We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis. #SimplyMaxis Culture To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’. Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.