Network Operations

Maxis Broadband Sdn Bhd; West Coast Division; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone Bill Allowance

Mobile Phone Subsidy

Job summary

Maxis Broadband Sdn Bhd in Malaysia is seeking a dedicated network support professional to safeguard service reliability by handling KPI-driven fault restoration and preventive maintenance.

You will coordinate with regional units to expand coverage, work 24x7 standby for on-call issues, and ensure ISO 9001:2015 compliance and timely responses to authorities.

Responsibilities

• Ensure customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability
• First Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty roster
• Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance
• Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints
• Collaborate with regional Business Units to ensure network readiness in line with Sales Activities
• Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues
• To ensure full compliance to Inventory and Service Delivery (by vendor)
• Fulfilment Network Enterprise customer support.

Job description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commit­ment, performance and possibilities.

Why does this job exist and why is it critical?

1

Ensuring customer satisfaction by maintaining key network KPI’s which directly impacts the network’s reliability

2

First Level Support & Fault restoration for Mobile, Transmission & Fixed Network including facilities (M&E). This requires 24x7 standby/shift as stipulated in duty roster

3

Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance

4

Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints

5

Collaborate with regional Business Units to ensure network readiness in line with Sales Activities

6

Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues

7

To ensure full compliance to Inventory and Service Delivery (by vendor)

8

Fulfilment Network Enterprise customer support.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commit­ment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commit­ment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi