Mall Operations & Tenant Experience Lead

CHJ Property Sdn. Bhd.; Simpang Ampat; On-site; MYR 50,000 - 70,000; Full time

Job summary

CHJ Property Sdn. Bhd. is seeking a proactive Mall Operations Executive to manage tenant relations and daily venue operations in Penang Simpang Ampat.

You will coordinate tenant handovers, handle complaints, oversee facility services, and support marketing events while ensuring safety, cleanliness, and efficient utility management. The role requires strong communication, Excel reporting, and the ability to work independently as part of a team in a dynamic retail environment.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Real Estate, Facilities Management, or a related field.
• Proven experience (2-3 years) in mall operations, property management, or a related customer-facing role.
• Proven experience in handling and resolving customer and tenant complaints with tact, empathy, and efficiency.
• Strong analytical and reporting skills, with high proficiency in Microsoft Excel.
• Excellent verbal and written communication skills, with experience in drafting formal correspondence and reports.

Responsibilities

• Facilitate the handover and takeover of shop units to and from tenants, including key management and initial unit inspection.
• Conduct site viewings of available lots for potential tenants.
• Proactively research and identify potential new businesses that align with the mall's tenant mix strategy and target audience.
• Plan and suggest suitable tenant replacements to management.
• Serve as a primary point of contact for tenant and customer complaints, concerns, and requests. Investigate issues thoroughly, implement effective solutions, and ensure they are resolved promptly and to the satisfaction of all parties.
• Prepare and distribute official memorandums (memos) to tenants regarding mall policies, updates, and formal communications.
• Manage the process of sealing lots due to non-compliance or lease termination.
• Oversee the day-to-day operational services to ensure a clean, safe, and pleasant environment for shoppers and tenants, including security, cleaning, pest control, waste disposal, landscape maintenance, and car park monitoring.
• Compile and submit monthly meter reading reports for common area utilities and monitor utility consumption.

Skills

Customer service

Communication skills

Excel proficiency

Negotiation

Multitasking

Independent worker

Team player

Problem solving

Market research

Education

Diploma/Bachelor in Business Administration

Tools

Microsoft Excel

Job description

CHJ Property Sdn. Bhd. is seeking a proactive Mall Operations Executive to manage tenant relations and daily venue operations in Penang Simpang Ampat.

You will coordinate tenant handovers, handle complaints, oversee facility services, and support marketing events while ensuring safety, cleanliness, and efficient utility management. The role requires strong communication, Excel reporting, and the ability to work independently as part of a team in a dynamic retail environment.