Mall Operations Lead — Facilities & Tenant Liaison

Nawawi Tie; Putrajaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

Nawawi Tie is seeking an Operations Assistant Manager to oversee day-to-day mall operations and ensure service standards across the Putrajaya retail portfolio.

The role requires strong interpersonal and negotiation skills, with a background in estate/building management. You will coordinate facilities, vendors, and tenants while maintaining safety and budgetary controls in a dynamic retail environment.

Qualifications

• Diploma or Bachelor's degree in Estate Management, Building, Mechanical & Electrical Engineering, or related field.
• 3–5 years of experience in mall/retail operations or commercial building management.
• Familiar with mall maintenance regulations and safety standards.
• Strong interpersonal and negotiation skills for tenant, vendor, and sponsor relations.
• Proficient in MS Office and CAD software.

Responsibilities

• Ensure smooth day-to-day mall operations with high service standards.
• Maintain service areas, common spaces, and infrastructure in optimal condition.
• Ensure compliance with licensing requirements and safety regulations.
• Establish safety protocols to reduce risks for tenants, visitors and staff.
• Monitor expenses and optimize resources within budget.
• Act as liaison for tenants, addressing inquiries and operational issues.
• Oversee facilities, housekeeping, security, etc., to meet needs.
• Develop preventive maintenance plans to extend facility lifespan.
• Coordinate with vendors to meet contractual obligations.

Skills

MS Office

CAD software

Interpersonal skills

Negotiation skills

English

Bahasa Malaysia

Education

Estate Management / Building Engineering

MEP/Mechanical & Electrical

Tools

CAD software

Job description

Nawawi Tie is seeking an Operations Assistant Manager to oversee day-to-day mall operations and ensure service standards across the Putrajaya retail portfolio.

The role requires strong interpersonal and negotiation skills, with a background in estate/building management. You will coordinate facilities, vendors, and tenants while maintaining safety and budgetary controls in a dynamic retail environment.