Senior Operations Manager (Shopping Mall)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Growth opportunities

Supportive management

Job summary

Randstad Malaysia is seeking an experienced Mall Operations Manager to oversee all building operations, including safety, maintenance, and facilities management, at a neighborhood mall in Malaysia. You will coordinate with vendors, manage budgets, and drive cost efficiencies while ensuring high standards of service and tenant satisfaction.

The role requires a Bachelor's degree in Real Estate, Engineering, or a related field and a minimum of 10 years of mall/property operations experience, with

Qualifications

• Diploma/Bachelor’s Degree in Real Estate, Engineering or a related field.
• Minimum 10 years of experience in mall or property operations management
• Strong ability to manage, supervise, and monitor daily operational functions
• Solid knowledge of M&E systems, building maintenance, and facility management
• Proven track record in managing third-party service providers, vendors, and service contracts
• Demonstrated capability to optimize operational costs and manage financial performance
• Excellent communication and interpersonal skills

Responsibilities

• Direct and monitor all aspects of property operations, including safety and security, housekeeping, parking, landscaping, and M&E systems to maximize asset value.
• Develop and execute preventive maintenance programs across all building infrastructure, ensuring compliance and rapid resolution of tenant and visitor feedback.
• Supervise third-party service providers to ensure performance and timely contract fulfillment.
• Manage tenant contractor works to adhere to design guidelines, safety standards, and project schedules.
• Monitor operational expenditures and energy utilization, coordinating with local regulatory bodies when required.
• Maintain comprehensive safety and emergency response protocols to safeguard visitors, tenants, and assets.
• Conduct routine inspections of common areas and facilities to enforce premium cleanliness and standards.
• Formulate operational budgets, monitor center management costs, and drive cost efficiencies.

Skills

Mall Management

Mall Operations

Facility Management

Building Maintenance

M&E Knowledge

Building Services

Real Estate

Facilities Management

Education

Bachelor Degree

Job description

about the company

A low-key, small-scale neighborhood mall in PJ, serving as a go-to community hub for quick grocery runs, casual dining, and local events.

about the job

• Operational Oversight: Direct and monitor all aspects of property operations, including safety and security, housekeeping, parking, landscaping, and mechanical & electrical (M&E) systems to maximize asset value.
• Maintenance Planning: Develop and execute preventive maintenance programs across all building infrastructure, ensuring compliance with maintenance protocols and rapid resolution of tenant and visitor feedback.
• Vendor Management: Supervise third-party service providers to ensure strict performance compliance, timely contract fulfillment, and seamless renewal of operational permits and licenses.
• Fit-Out & Renovation Control: Manage tenant contractor works to guarantee strict adherence to design guidelines, safety standards, and project schedules.
• Cost & Energy Optimization: Monitor operational expenditures and energy utilization across core systems, coordinating with local regulatory bodies when required.
• Safety & Security: Maintain comprehensive security and emergency response protocols to safeguard visitors, tenants, and physical assets.
• Quality Assurance: Conduct routine inspections of common areas, amenities, and parking facilities to enforce premium cleanliness and operational standards.
• Budgeting & Financial Management: Formulate operational budgets, monitor center management costs, and drive cost efficiencies against financial targets.

skills and experience required

• Diploma/Bachelor’s Degree in Real Estate, Engineering or a related field.
• Minimum 10 years of experience in mall or property operations management
• Strong ability to manage, supervise, and monitor daily operational functions
• Solid knowledge of M&E systems, building maintenance, and facility management
• Proven track record in managing third-party service providers, vendors, and service contracts
• Demonstrated capability to optimize operational costs and manage financial performance
• Excellent communication and interpersonal skills

culture and benefits

Your future employer is financially strong and has been growing rapidly in recent years, boasting a strong portfolio of completed, ongoing, and secured future projects. They offer a positive work environment supported by a trusting and supportive management team. The company rewards employees generously for good performance and emphasizes personal growth.

experience

10 years

skills

Mall Management , Mall Operations , Facility Management , Building Maintenance , M&E , Building Services , Property , Real Estate , Facilities Management

qualifications

no additional qualifications required

education

Bachelor Degree