Operations Assistant Manager, Retail Mall /Operation Supervisor (Junior)(KL

Nawawi Tie; Putrajaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

Nawawi Tie is seeking an Operations Assistant Manager to oversee day-to-day mall operations and ensure service standards across the Putrajaya retail portfolio.

The role requires strong interpersonal and negotiation skills, with a background in estate/building management. You will coordinate facilities, vendors, and tenants while maintaining safety and budgetary controls in a dynamic retail environment.

Qualifications

• Diploma or Bachelor's degree in Estate Management, Building, Mechanical & Electrical Engineering, or related field.
• 3–5 years of experience in mall/retail operations or commercial building management.
• Familiar with mall maintenance regulations and safety standards.
• Strong interpersonal and negotiation skills for tenant, vendor, and sponsor relations.
• Proficient in MS Office and CAD software.

Responsibilities

• Ensure smooth day-to-day mall operations with high service standards.
• Maintain service areas, common spaces, and infrastructure in optimal condition.
• Ensure compliance with licensing requirements and safety regulations.
• Establish safety protocols to reduce risks for tenants, visitors and staff.
• Monitor expenses and optimize resources within budget.
• Act as liaison for tenants, addressing inquiries and operational issues.
• Oversee facilities, housekeeping, security, etc., to meet needs.
• Develop preventive maintenance plans to extend facility lifespan.
• Coordinate with vendors to meet contractual obligations.

Skills

MS Office

CAD software

Interpersonal skills

Negotiation skills

English

Bahasa Malaysia

Education

Estate Management / Building Engineering

MEP/Mechanical & Electrical

Tools

CAD software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Operations Assistant Manager, Retail Mall /Operation Supervisor (Junior)(KL

Reporting to theCentre Manager, we seek an energetic Operations Assistant Manager to join our team, contributing to the growth and visibility of our new retail malls in Putrajaya.

Key Responsibilities

• Ensure smooth day-to-day mall operations with minimal disruptions and high service standards.
• Ensure the service areas, common spaces, and infrastructure in optimal condition.
• Ensure compliance with licensing requirements and safety regulations (e.g., OSHA).
• Establish safety protocols to reduce risks for tenants, visitors, and staff.
• Monitor operational and capital expenses, optimizing resource use to stay within budget.
• Act as the primary liaison for tenants, addressing inquiries, feedback, and operational issues.
• Oversee the staff for facilities, housekeeping, security, etc to meet operational needs.
• Develop preventive maintenance plans to extend facility lifespan and minimize costly repairs.
• Coordinate with vendors to meet contractual obligations and operational requirements.
• Oversee inventory, supplies, logistics, repairs, and maintenance within budget constraints.

Key Requirements

• Diploma or Bachelor's degree in Estate Management, Building, Mechanical & Electrical Engineering, or related field.
• Have a minimum of 3 to 5 years of working experience in handling commercial building, especially in mall management or retails operations.
• Familiar with building/retail mall maintenance work and regulations.
• Strong interpersonal and negotiation skills for building relationships with tenants, vendors, and sponsors.
• Proficient with MS Office, other Office applications and CAD software.
• Excellent written and verbal communication skills in English and Bahasa Malaysia.