Mall F&B Operations Leader

SMART LEGACY SDN BHD; Kota Bharu; Sur place; MYR 67 000 - 100 000; Plein temps

Résumé du poste

SMART LEGACY SDN BHD in Malaysia is seeking an Operation Manager to oversee day-to-day food court operations in a shopping mall, ensuring quality, standards and customer satisfaction. The ideal candidate has a Bachelor's degree, at least 3 years in F&B operations, strong leadership, and fluency in English and Malay; Mandarin an added advantage.

You will lead the team, optimize workflows, manage budgets, and drive guest experience while maintaining safety compliance.

Qualifications

• Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.
• English, Malay and Mandarin (an added advantage).
• At least 3 years of working experience in the related field.

Responsabilités

• Manage day-to-day shopping mall food court operations to meet customer expectations.
• Implement best practices to optimize workflow and reduce wait times.
• Plan and work to budgets to maximize profits and sales targets.
• Lead F&B team with recruiting, training, scheduling and appraisal.
• Provide guidance to ensure consistent performance and growth.
• Lead, mentor and motivate supervisors and staff to deliver exceptional service.
• Review sales vs target and staff performance.
• Establish and maintain positive relations with tenants/vendors.
• Ensure health and safety regulations compliance and proper food handling.
• Handle customer complaints promptly and resolve issues.
• Ensure site is well maintained and stocked for maximum efficiency.
• Conduct annual staff reviews and disciplinary actions.
• Continuously review operations and suggest improvements.
• Report on sales results and productivity.

Connaissances

Leadership

Analytical skills

Communication

Problem solving

Negotiation

Team management

Formation

Bachelor's Degree / Postgraduate Diploma in Marketing or equivalent

Description du poste

SMART LEGACY SDN BHD in Malaysia is seeking an Operation Manager to oversee day-to-day food court operations in a shopping mall, ensuring quality, standards and customer satisfaction. The ideal candidate has a Bachelor's degree, at least 3 years in F&B operations, strong leadership, and fluency in English and Malay; Mandarin an added advantage.

You will lead the team, optimize workflows, manage budgets, and drive guest experience while maintaining safety compliance.