F&B Strategy & Operations Leader

JLG NEO EATS SDN BHD; George Town; On-site; MYR 48,000 - 72,000; Full time

Job summary

JLG NEO EATS SDN BHD in George Town, Malaysia is looking for an Operations Manager to oversee daily catering operations, ensuring high standards in food quality and customer service. Responsibilities include staff supervision, financial control, and maintaining safety regulations.

The ideal candidate will lead the team effectively, optimize resources, and implement marketing strategies to boost performance. A strong focus on operational excellence and customer satisfaction is essential.

Responsibilities

• Supervise daily operations of the catering outlet, including food preparation, service delivery, and inventory management.
• Monitor outlet performance, ensuring adherence to company standards and operational guidelines.
• Optimize resource allocation, including labor and materials, to improve efficiency.
• Ensure consistent delivery of excellent customer service.
• Address customer complaints and feedback effectively to maintain satisfaction and loyalty.
• Promote a positive dining experience by managing service quality and ambiance.
• Lead, train, and motivate the outlet staff to deliver top‑notch service.
• Conduct regular team meetings to address operational updates and challenges.
• Manage staff schedules and performance evaluations, ensuring a productive workforce.
• Implement promotional activities to boost sales and increase customer footfall.
• Collaborate with the marketing team to execute outlet‑level campaigns and branding.
• Monitor sales performance and identify opportunities for revenue growth.
• Oversee stock levels, place orders, and minimize waste through effective inventory management.
• Monitor outlet budgets, control costs, and meet financial targets.
• Prepare financial reports and analyze data to make informed decisions.
• Ensure compliance with food safety standards and health regulations.
• Conduct regular inspections to maintain cleanliness and hygiene standards.

Job description

JLG NEO EATS SDN BHD in George Town, Malaysia is looking for an Operations Manager to oversee daily catering operations, ensuring high standards in food quality and customer service. Responsibilities include staff supervision, financial control, and maintaining safety regulations.

The ideal candidate will lead the team effectively, optimize resources, and implement marketing strategies to boost performance. A strong focus on operational excellence and customer satisfaction is essential.