Mandarin Chat Support Advisor I

cnx; Cyberjaya; On-site; MYR 24,000 - 32,000; Full time

Job summary

Concentrix in Cyberjaya, Malaysia, seeks an Advisor I for Mandarin Chat Support. You will assist customers via chat/calls, resolve routine issues, and maintain product knowledge while meeting KPIs. The role emphasizes empathy, accuracy, and up-selling opportunities.

The position is full-time in a fast-paced contact-center setting, requiring reliable teamwork and flexibility to rotate shifts as needed.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Ability to adapt to changes and work in a fast-paced environment.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify requirements; probe for understanding and provide resolution.
• Listen to customer needs and show empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Respond to inquiries by referring to published materials or senior staff.
• Offer additional products and/or services.

Skills

Customer service orientation

Strong communication

Multi-tasking

Attention to detail

Teamwork / independent work

Adaptability to changes

Patience in customer contact

Shift flexibility

Education

High school diploma

Tools

Call tracking database

PC knowledge

Job description

Concentrix in Cyberjaya, Malaysia, seeks an Advisor I for Mandarin Chat Support. You will assist customers via chat/calls, resolve routine issues, and maintain product knowledge while meeting KPIs. The role emphasizes empathy, accuracy, and up-selling opportunities.

The position is full-time in a fast-paced contact-center setting, requiring reliable teamwork and flexibility to rotate shifts as needed.