Vietnamese Customer Service Advisor I

cnx; Cyberjaya; On-site; MYR 40,000 - 54,000; Full time

Job summary

Concentrix in Cyberjaya, Malaysia is seeking a Vietnamese-speaking Advisor I, Customer Service to handle inbound and outbound calls and online inquiries, delivering courteous support and resolving routine issues for clients.

The role emphasizes accurate documentation, strong product knowledge, and the ability to upsell where appropriate while maintaining a focus on customer satisfaction and service KPIs.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and verbally.
• Dependable with attention to detail.
• Able to multitask and adapt to changes quickly.
• Team player capable of working independently.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Ensure service meets contractual KPIs and resolves routine issues.
• Clarify requirements, listen to concerns, and provide appropriate resolutions.
• Greet customers professionally and maintain empathetic tone.
• Maintain basic knowledge of client products/services.
• Document and annotate accounts accurately.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services when appropriate.
• Track, document, and retrieve information in call tracking systems.
• Refer inquiries to published materials or senior staff when needed.

Skills

Vietnamese language

Customer service

Written and verbal communication

Multitasking

Teamwork

Attention to detail

Education

High school diploma

Job description

Concentrix in Cyberjaya, Malaysia is seeking a Vietnamese-speaking Advisor I, Customer Service to handle inbound and outbound calls and online inquiries, delivering courteous support and resolving routine issues for clients.

The role emphasizes accurate documentation, strong product knowledge, and the ability to upsell where appropriate while maintaining a focus on customer satisfaction and service KPIs.