M365 Messaging Services Advisor: Secure Email & Compliance

NTT Ltd.; Petaling Jaya; On-site; MYR 180,000 - 250,000; Full time

Job summary

NTT DATA in Petaling Jaya, Malaysia, is seeking a Messaging Services Advisor to provide expert on-call and steady-state support for the email and collaboration infrastructure, focusing on Exchange Online, Defender for Office 365, and Purview. You will handle escalations, maintain security/compliance policies in M365, and guide junior IT staff while delivering high-quality client outcomes.

The role requires a strong customer-centric approach, 8+ years of Exchange Online experience, and a

Qualifications

• Bachelor’s degree required in a related field.
• 8+ years of experience with Exchange Online and Microsoft Purview.
• Microsoft 365 certification preferred.

Responsibilities

• Provide steady-state support to the messaging infrastructure and on-call responsibilities.
• Handle escalations and complex issues related to email and collaboration platforms.
• Perform maintenance, upgrades, and deployments for M365 services.
• Troubleshoot integration issues and collaborate across teams to ensure service quality.
• Create and follow ITSM processes for requests, incidents and changes.

Skills

Exchange Online

Microsoft Purview

M365 security

On-call support

Incident management

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Enterprise Vault

Defender for Office 365

Exchange Admin tools

Job description

NTT DATA in Petaling Jaya, Malaysia, is seeking a Messaging Services Advisor to provide expert on-call and steady-state support for the email and collaboration infrastructure, focusing on Exchange Online, Defender for Office 365, and Purview. You will handle escalations, maintain security/compliance policies in M365, and guide junior IT staff while delivering high-quality client outcomes.

The role requires a strong customer-centric approach, 8+ years of Exchange Online experience, and a