Messaging Services Advisor (M365)

NTT Ltd.; Petaling Jaya; On-site; MYR 180,000 - 250,000; Full time

Job summary

NTT DATA in Petaling Jaya, Malaysia, is seeking a Messaging Services Advisor to provide expert on-call and steady-state support for the email and collaboration infrastructure, focusing on Exchange Online, Defender for Office 365, and Purview. You will handle escalations, maintain security/compliance policies in M365, and guide junior IT staff while delivering high-quality client outcomes.

The role requires a strong customer-centric approach, 8+ years of Exchange Online experience, and a

Qualifications

• Bachelor’s degree required in a related field.
• 8+ years of experience with Exchange Online and Microsoft Purview.
• Microsoft 365 certification preferred.

Responsibilities

• Provide steady-state support to the messaging infrastructure and on-call responsibilities.
• Handle escalations and complex issues related to email and collaboration platforms.
• Perform maintenance, upgrades, and deployments for M365 services.
• Troubleshoot integration issues and collaborate across teams to ensure service quality.
• Create and follow ITSM processes for requests, incidents and changes.

Skills

Exchange Online

Microsoft Purview

M365 security

On-call support

Incident management

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Enterprise Vault

Defender for Office 365

Exchange Admin tools

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Description

The Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Defender for O365, Enterprise vault.

A customer-centric approach with a focus on delivering high-quality support.

Responsibilities

• Strong verbal and written communication skills, with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

• Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
• Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365 Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
• Hands on experience in managing and administration of Enterprise vault. Archiving policies, indexing and storage managements.
• Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
• Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
• Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
• The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
• Work closely with other teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Stay up to date with the latest M365 features, updates, and best practices.
• Identify opportunities for improving M365 service delivery and user experience.

Qualification

• Bachelor’s degree in computer science, Engineering, or related field.
• 8+ years of experience Exchange Online and Microsoft Purview
• Microsoft 365 certification preferred.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.