Messaging Services Advisor (M365)

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 180,000 - 280,000; Full time

Job summary

NTT DATA is seeking a Messaging Services Advisor to manage and support the email and collaboration infrastructure, with a strong emphasis on M365 services such as Exchange Online, Defender for Office 365, and Purview. The role involves on-call support, escalations, and maintenance activities to ensure reliable communications for clients.

The advisor will apply deep technical knowledge to protect data, maintain system health, and guide junior staff while delivering a customer-centric experience

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field.
• 8+ years of experience with Exchange Online and Microsoft Purview.
• Microsoft 365 certification preferred.

Responsibilities

• Provide steady-state support to the email and collaboration infrastructure and handle on-call responsibilities.
• Manage escalations, critical issues, upgrades and maintenance activities.
• Be an expert on M365 services including Exchange Online, security and compliance within the M365 ecosystem.

Skills

Strong communication

Analytical problem-solving

On-call support

Customer-focused

Education

Bachelor’s degree in computer science, engineering, or a related field

Tools

Exchange Online

Microsoft Purview

Defender for Office 365

Enterprise Vault

Job description

Job Description

The Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. The role provides steady state support to the email and collaboration infrastructure, handling on‑call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. The advisor is an expert on M365 services, including Exchange Online, security and compliance within the M365 ecosystem, Defender for O365, and Enterprise Vault. A customer‑centric approach with a focus on delivering high‑quality support is required.

Responsibilities

• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding user requirements and creating a positive client experience throughout the total client journey.
• Independently performing all facets of the role, demonstrating strong analytical, communication, and problem‑solving skills, and maintaining energy, motivation, and self‑sufficiency in accomplishing tasks.
• Working on abstract and complex problems requiring evaluation of intangible variables.
• Integrating trends, data, and information into plans, deliverables, and recommendations.
• Providing advanced technical support within the area of expertise to clients on complex integration issues and escalations.
• Participating in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercising discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools, and procedures to accomplish the job.
• Building a deeper understanding of processes, procedures, customers, and the organization.
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.

Technical Skillset

• Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration; resolve complex technical issues and ensure minimal disruption to end users.
• Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365.
• Configuring and fine‑tuning anti‑phishing, anti‑spam, and anti‑malware policies in Defender for Office 365.
• Hands‑on experience in managing and administering Enterprise Vault, including archiving policies, indexing, and storage management.
• Managing and maintaining the M365 environment, ensuring it is secure, up‑to‑date, and compliant with organizational policies; performing regular system monitoring, maintenance, and optimization tasks.
• Implementing and managing security measures to protect the M365 environment from threats; ensuring compliance with industry standards and organizational policies, including data protection and privacy regulations.
• Maintaining thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures; generating regular reports on system performance, usage, and security.
• Identifying and implementing innovative solutions to improve the efficiency and performance of M365 services.
• Working closely with other teams to ensure seamless integration and operation of M365 services; providing training and guidance to junior IT staff on the effective use of M365 tools.
• Knowledge of ITSM tools/platforms to perform request, incident, change, and problem management.
• Steady‑state support to the messaging infrastructure, handling on‑call responsibilities, complex issues, escalations, and server maintenance activities.
• Staying up to date with the latest M365 features, updates, and best practices.
• Identifying opportunities for improving M365 service delivery and user experience.

Qualification

• Bachelor’s degree in computer science, engineering, or a related field.
• 8+ years of experience with Exchange Online and Microsoft Purview.
• Microsoft 365 certification preferred.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Fraudulent Recruiter Notice

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.