Luxury Spa Manager: Lead Growth & Guest Experience

Giga Maritime Group; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Genius Palms in Glenmarie, Shah Alam, seeks an experienced Spa Manager to lead this expansion into a full-service luxury wellness destination. From January 2026, the spa will grow from a 6-bed operation to a premier venue, supported by a multicultural team of therapists, delivering premium treatments.

You will manage day-to-day operations, drive guest satisfaction, and steer brand development, promotions, and partnerships while maintaining luxury standards and strong profitability.

Qualifications

• 5–7 years of managerial experience in spa, wellness, hospitality, or luxury service.
• Strong understanding of spa treatments, wellness concepts, and luxury service standards.
• Proven leadership, communication, and problem-solving skills.
• Strong commercial and financial acumen.

Responsibilities

• Oversee day-to-day spa operations, ensuring smooth scheduling, optimal room utilization, and efficient therapist deployment.
• Develop, implement, and continuously improve SOPs for treatments and guest touchpoints; ensure hygiene and safety standards.

Skills

Leadership

Communication

Problem-solving

Financial acumen

English

Bahasa Malaysia

Education

Bachelor’s Degree in Hospitality Management, Business Administration, Wellness Management, or a related field

Job description

Genius Palms in Glenmarie, Shah Alam, seeks an experienced Spa Manager to lead this expansion into a full-service luxury wellness destination. From January 2026, the spa will grow from a 6-bed operation to a premier venue, supported by a multicultural team of therapists, delivering premium treatments.

You will manage day-to-day operations, drive guest satisfaction, and steer brand development, promotions, and partnerships while maintaining luxury standards and strong profitability.