Luxury Spa Operations Lead: Elevate Guest Experience

THE RUMA HOTEL KL SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

The RuMa Hotel in Kuala Lumpur is seeking an Assistant SPA Manager to lead the luxury spa team and ensure exceptional service delivery. You will oversee daily spa operations, staff scheduling, facilities maintenance, and adherence to health and safety standards to support a premium guest experience.

Join a vibrant luxury property, contribute to revenue growth, and guide training initiatives while coordinating with other hotel departments to integrate spa services into the overall guest journey.

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Spa Management, Business Administration, or related field.
• 3–5 years of experience in a luxury hotel spa or wellness environment.
• Knowledge of spa operations, wellness treatments, guest service standards, and retail sales.
• Experience in managing daily spa operations, therapist scheduling, inventory control, and revenue targets.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service skills with the ability to handle guest feedback and resolve complaints professionally.
• Knowledge of health, hygiene, safety, and sanitation standards for spa operations.
• Ability to train, coach, and motivate spa associates to achieve service excellence.
• Familiarity with spa booking/POS systems is an advantage.
• Good command of spoken and written English; additional languages are an advantage.

Responsibilities

• Assist in the day-to-day management and supervision of spa operations, ensuring smooth functioning of all facilities and services.
• Oversee scheduling, rostering and staff coordination to ensure adequate coverage during all operational hours.
• Monitor and maintain spa facilities, equipment and amenities to the highest standards of cleanliness and functionality.
• Support the implementation and adherence to spa protocols, safety standards and health regulations.
• Provide exceptional customer service and resolve guest concerns promptly and professionally.
• Assist in staff training, development and performance management to maintain service quality.
• Support inventory management, procurement and cost control initiatives.
• Contribute to marketing initiatives and promotional activities to increase spa revenue and guest bookings.
• Maintain records, reports and documentation related to spa operations and performance metrics.
• Collaborate with other hotel departments to ensure seamless integration of spa services within the broader guest experience.

Skills

Spa operations

Staff leadership

Guest service

Budget control

Retail sales

Health & safety

Training & coaching

Spa POS systems

Education

Hospitality degree

Tools

Spa booking system

Job description

The RuMa Hotel in Kuala Lumpur is seeking an Assistant SPA Manager to lead the luxury spa team and ensure exceptional service delivery. You will oversee daily spa operations, staff scheduling, facilities maintenance, and adherence to health and safety standards to support a premium guest experience.

Join a vibrant luxury property, contribute to revenue growth, and guide training initiatives while coordinating with other hotel departments to integrate spa services into the overall guest journey.