Spa Manager - Regent Kuala Lumpur (Pre-opening)

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur is seeking a Spa Manager to lead the Spa & Wellness team, overseeing daily operations, staffing, and guest satisfaction. You’ll coordinate with department heads to deliver exceptional service and maintain high standards across all wellness facilities.

The ideal candidate has 3–4 years in a supervisory role within spa or hospitality, strong knowledge of treatments, and proven leadership.

Qualifications

• 3–4 years in a supervisory or management role in spa or hospitality.
• Strong knowledge of spa treatments, products, and industry trends.
• Excellent interpersonal, communication, and leadership skills.
• Strong organizational and multitasking abilities.
• Familiarity with spa software and booking systems.
• Genuine commitment to exceptional guest service.

Responsibilities

• Recruit, train, and supervise spa staff and create schedules.
• Manage day-to-day staffing requirements and provide mentoring and feedback.
• Promote teamwork and coordinate with other department heads.
• Prepare induction programmes for new staff.
• Maintain current departmental standards and procedures.
• Oversee annual Spa budget and financial plans.
• Maintain inventory levels and manage costs for supplies and labour.
• Contribute to spa revenue through pricing decisions and promotions.
• Ensure wellness areas are clean and in good repair and respond to guest requests.
• Lead Spa & Wellness operations to meet budget and guest satisfaction targets.

Skills

Spa/hospitality experience

Leadership

Communication

Guest service excellence

Organization

Spa software/booking systems

Tools

Spa booking software

Job description

YOUR DAY TO DAY

• Recruit, train, and supervise spa staff, creating schedules that ensure adequate coverage during peak hours
• Manage day-to-day staffing requirements, plan and assign work, and set performance and development goals for team members, providing mentoring, coaching, and regular feedback
• Promote teamwork and quality service through daily communication and coordination with other department heads
• Prepare and administer the induction programme for new staff
• Maintain a comprehensive, current, and guest-oriented set of departmental standards and procedures
• Conduct training needs analysis and provide input for probation reviews and disciplinary matters when necessary
• Prepare and manage the annual Spa budget and financial plans, monitoring expenses with a focus on increasing productivity
• Maintain proper inventory levels, managing cost for supplies and labour
• Contribute to departmental goals in line with the wider hotel strategy
• Contribute to pricing decisions, including membership programmes

People

• Recruit, train, and supervise spa staff, creating schedules that ensure adequate coverage during peak hours
• Manage day-to-day staffing requirements, plan and assign work, and set performance and development goals for team members, providing mentoring, coaching, and regular feedback
• Promote teamwork and quality service through daily communication and coordination with other department heads
• Prepare and administer the induction programme for new staff
• Maintain a comprehensive, current, and guest-oriented set of departmental standards and procedures
• Conduct training needs analysis and provide input for probation reviews and disciplinary matters when necessary

Financial

• Prepare and manage the annual Spa budget and financial plans, monitoring expenses with a focus on increasing productivity
• Maintain proper inventory levels, managing cost for supplies and labour
• Contribute to departmental goals in line with the wider hotel strategy
• Contribute to pricing decisions, including membership programmes

Guest Experience

• Inspect all wellness areas to ensure they are clean and in good repair, advising team members of deficiencies and providing retraining as needed
• Respond to guest complaints and special requests, ensuring corrective action is taken to achieve full satisfaction
• Carry out the special needs and requests of guests, VIPs, and repeat visitors
• Anticipate guest needs and take action to exceed expectations, maintaining a calm, warm tone in every interaction

Responsible Business

• Maintain and order supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel's sustainability initiatives
• Maintain procedures for the security of lost and found items in Health Club areas
• Promote spa services, products, and special promotions, contributing to marketing strategies that grow spa revenue
• Monitor and analyse spa performance metrics, providing input for continuous improvement
• Ensure the spa complies with all local regulations, maintaining a safe and healthy environment for guests and staff

Accountabilities

• Full ownership of Spa and Gym operations, including financial performance and guest satisfaction
• Leadership and supervision of Spa & Wellness colleagues
• Achievement of departmental budget and revenue targets, including membership and retail performance
• Consistent delivery of Regent's spa and wellness standards across every guest touchpoint

What We Need From You

• To thrive in this role and bring poise and precision to the guest journey, you'll need:
• Previous experience in a spa or hospitality setting, with at least 3–4 years in a supervisory or management role
• Strong knowledge of spa treatments, products, and industry trends
• Excellent interpersonal, communication, and leadership skills
• Strong organisational and multitasking abilities
• Familiarity with spa software and booking systems
• A genuine commitment to exceptional guest service