Guest Experience Concierge

Mandarin Oriental; Kampung Malaysia Tambahan; On-site; MYR 36,000 - 60,000; Full time

Job summary

Mandarin Oriental in Kuala Lumpur is seeking a Front Desk associate to warmly welcome guests, manage efficient check-in and check-out, and respond promptly to guest needs with professionalism.

You will escort guests to their rooms, assign rooms according to preferences, and uphold IMS policies while maintaining consistent service delivery to enhance guest experiences and uphold LQE standards.

Responsibilities

• Meet and greet guests at the Front Desk and perform check-in/check-out.
• Escort guests to their rooms and assign rooms according to preferences.

Job description

Mandarin Oriental in Kuala Lumpur is seeking a Front Desk associate to warmly welcome guests, manage efficient check-in and check-out, and respond promptly to guest needs with professionalism.

You will escort guests to their rooms, assign rooms according to preferences, and uphold IMS policies while maintaining consistent service delivery to enhance guest experiences and uphold LQE standards.