Logistics Exception Detective with Flexible Shifts

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; Vor Ort; MYR 42.000 - 64.000; Vollzeit

Zusammenfassung

CEKAP LINK TECH SDN. BHD. is seeking an Exception Handling Executive to audit warehouse-reported exceptions, assign responsibility, and push tickets to closure for our US e-commerce logistics operations.

You will analyze discrepancies, coordinate with operations and customer service, and ensure timely resolution. You will handle real-time queries, write clear exception reports, and maintain the exception ledger with data entry and basic analysis, using English for all communications.

Qualifikationen

• Bachelor's degree or above.
• Experience in logistics, e-commerce, or customer service preferred.
• Fluent written English for reports and US communications.
• Proficient in MS Excel with data filtering, pivot tables, and basic summarisation.
• Detail-oriented with high accuracy under pressure.
• Willingness to rotate shifts.

Aufgaben

• Investigate warehouse-reported exceptions and discrepancies.
• Determine responsibility and issue handling instructions.
• Track each ticket until fully closed.
• Flag major exceptions to lead and departments.
• Produce a written exception report for each incident.
• Monitor internal groups and relay requests across teams.
• Own the exception tracking spreadsheet with data entry and summarisation.
• Provide data for weekly and monthly exception reviews.

Kenntnisse

Fluent English

Mandarin

Bahasa Malaysia

Attention to detail

High-pressure tolerance

Strong communication

Shift flexibility

Ausbildung

Bachelor's degree or above

Tools

MS Excel

Pivot tables

Jobbeschreibung

CEKAP LINK TECH SDN. BHD. is seeking an Exception Handling Executive to audit warehouse-reported exceptions, assign responsibility, and push tickets to closure for our US e-commerce logistics operations.

You will analyze discrepancies, coordinate with operations and customer service, and ensure timely resolution. You will handle real-time queries, write clear exception reports, and maintain the exception ledger with data entry and basic analysis, using English for all communications.