CS Exception Handling Specialist

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

CEKAP LINK TECH SDN. BHD. is seeking a detail-oriented Logistics Specialist in Kuala Lumpur to verify liability for abnormal packages reported by warehouses and to assign handling instructions.

You will close cases, summarize incidents, and communicate with supervisors across Feishu groups, ensuring accurate information transfer and timely responses. The role requires a Bachelor's degree or higher, basic knowledge of U.S. delivery services, and strong Excel skills.

Qualifications

• Relevant work experience in logistics, e-commerce, or customer service.
• Bachelor's degree or above.
• Basic understanding of U.S. delivery services.
• Meticulous and detail-oriented.
• Proficient in using Excel.
• Strong ability to work under pressure.
• Able to adapt to shift schedules.

Responsibilities

• Verify and determine liability for abnormal packages reported by warehouses (damaged, mis-shipped, duplicate orders).
• Assign responsibility and issue handling instructions for abnormal packages.
• Follow through to case closure for abnormal packages.
• Report major or batch abnormalities to supervisors and relevant departments immediately.
• Provide abnormal situation summaries.
• Monitor and respond to exception information in real time across Feishu business groups.
• Promptly reply to and follow up on requests from all parties.
• Relay requests to ensure efficient and accurate information transfer.
• Maintain the abnormal package tracking log.
• Perform data entry, filtering, summarization, and basic analysis using spreadsheets.

Skills

Excel proficiency

Attention to detail

Time management

Communication

Education

Bachelor's degree or above

Tools

Feishu

Job description

This role involves verifying and determining liability for abnormal packages reported by warehouses, including damaged, mis-shipped, and duplicate orders. You will assign responsibility, issue handling instructions, and follow through to case closure. You will report major or batch abnormalities to supervisors and relevant departments immediately, and provide abnormal situation summaries. You will monitor and respond to exception information in real time across various Feishu business groups, promptly reply to and follow up on requests from all parties to ensure efficient and accurate information transfer. You will maintain abnormal package tracking logs and support abnormality reviews and improvements through data analysis.

Key responsibilities

Verify and determine liability for abnormal packages reported by warehouses (damaged, mis-shipped, duplicate orders)

Assign responsibility and issue handling instructions for abnormal packages

Follow through to case closure for abnormal packages

Report major or batch abnormalities to supervisors and relevant departments immediately

Provide abnormal situation summaries

Monitor and respond to exception information in real time across Feishu business groups

Promptly reply to and follow up on requests from all parties

Relay requests to ensure efficient and accurate information transfer

Maintain the abnormal package tracking log

Perform data entry, filtering, summarization, and basic analysis using spreadsheets

About you

Relevant work experience in logistics, e-commerce, or customer service is preferred

Bachelor's degree or above

Basic understanding of U.S. delivery services

Meticulous and detail-oriented

Proficient in using Excel

Strong ability to work under pressure

Able to adapt to shift schedules