Warehouse Operations Supervisor

Cainiao Group; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Cainiao Group in Malaysia is seeking an experienced Warehouse Operations Specialist to manage daily inbound/outbound exceptions, cycle counting, returns processing, and on-site delivery assurance.

The role requires hands-on expertise with WMS, inventory control, and warehouse workflows, plus bilingual proficiency in English and Bahasa Malaysia (Mandarin a plus). You will report to off-site stakeholders and support 3PL coordination.

Qualifications

• At least 3 years of warehouse operations experience (e-commerce or 3PL preferred).
• Bilingual English and Bahasa Malaysia; Mandarin is an advantage.
• Proficient with WMS, inventory control and warehouse workflows.
• Hands-on experience in exception handling, cycle counting and returns management.
• Capable of working independently and reporting to off-site stakeholders.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong attention to detail and analytical mindset.

Responsibilities

• Daily Inbound/Outbound Exception Management: monitor operations, resolve exceptions and document for audit trails.
• Weekly Cycle Count: plan, execute and verify accuracy; investigate variances.
• Returns Classification & Same-Day Processing: oversee returns, sort, and route items to appropriate areas.
• On-site Delivery Assurance & Rapid Response: ensure SLA adherence, support campaigns, and monitor 3PL SOPs.

Skills

Bilingual English & Malay

Mandarin a plus

WMS expertise

Inventory control

Cycle counting

Returns management

MS Office

Independent worker

Tools

WMS

MS Office

Job description

1. Daily Inbound/Outbound Exception Management (30%)

• Real-time monitoring of inbound and outbound operations
• Handle outbound exceptions: wrong pick, short pick, over pick, wrong SKU, missed scan
• Manage cancelled orders: reconcile deducted inventory, return滞留 stock
• Document all exceptions with photos and email for audit trail
• Ensure same-day resolution; escalate to Regional Operations Manager when needed
• Coordinate with 3PL team on corrective actions

2. Weekly Cycle Count (20%)

• Plan and execute weekly cycle counts for key SKUs and high-risk locations
• Verify: location + SKU + quantity accuracy
• Investigate variances: check transaction logs, compare documents vs. physical stock, review CCTV
• Prepare cycle count reports and track discrepancy closure

3. Returns Classification & Same-Day Processing (25%)

• Oversee returns receiving, counting, and sorting process
• Return sellable items to main warehouse locations
• Move defective items to RMA area
• Complete all returns processing within the same day

4. On-site Delivery Assurance & Rapid Response (25%)

• Ensure on-time delivery per SLA (outbound and pickup)
• On-site support during peak periods and campaigns
• Support local compliance activities: certification audits, product batch verification, labeling supervision
• Monitor 3PL adherence to SOPs; conduct random checks
• Resolve urgent issues and communicate with Regional team

Requirements

• At least 3 years of warehouse operations experience (e-commerce or 3PL preferred)
• Bilingual: proficient in English and Bahasa Malaysia; Mandarin Chinese is an advantage
• Familiar with WMS, inventory control, and warehouse workflows
• Hands-on experience in exception handling, cycle counting, and returns management
• Capable of working independently and reporting to off-site stakeholders
• Proficient in MS Office (Excel, Word, Outlook)
• Strong attention to detail and analytical mindset