Logistics Exception Handling Executive – Parcel Discrepancy & Claims

CEKAP LINK TECH SDN. BHD.; Kuala Lumpur; Vor Ort; MYR 42.000 - 64.000; Vollzeit

Zusammenfassung

CEKAP LINK TECH SDN. BHD. is seeking an Exception Handling Executive to audit warehouse-reported exceptions, assign responsibility, and push tickets to closure for our US e-commerce logistics operations.

You will analyze discrepancies, coordinate with operations and customer service, and ensure timely resolution. You will handle real-time queries, write clear exception reports, and maintain the exception ledger with data entry and basic analysis, using English for all communications.

Qualifikationen

• Bachelor's degree or above.
• Experience in logistics, e-commerce, or customer service preferred.
• Fluent written English for reports and US communications.
• Proficient in MS Excel with data filtering, pivot tables, and basic summarisation.
• Detail-oriented with high accuracy under pressure.
• Willingness to rotate shifts.

Aufgaben

• Investigate warehouse-reported exceptions and discrepancies.
• Determine responsibility and issue handling instructions.
• Track each ticket until fully closed.
• Flag major exceptions to lead and departments.
• Produce a written exception report for each incident.
• Monitor internal groups and relay requests across teams.
• Own the exception tracking spreadsheet with data entry and summarisation.
• Provide data for weekly and monthly exception reviews.

Kenntnisse

Fluent English

Mandarin

Bahasa Malaysia

Attention to detail

High-pressure tolerance

Strong communication

Shift flexibility

Ausbildung

Bachelor's degree or above

Tools

MS Excel

Pivot tables

Jobbeschreibung

Every day, a small percentage of parcels go wrong — damaged in transit, sent to the wrong address, or duplicated in the system. Someone has to figure out what happened, who's responsible, and close the case before it becomes a customer complaint. As our Exception Handling Executive, you'll be the detective on the operations side: reviewing warehouse-reported exceptions, verifying root causes, assigning responsibility, and pushing each ticket to closure. You'll monitor our internal business channels in real time, reply to queries from multiple teams, and keep the exception ledger clean and analysis-ready. This role works behind the scenes for our US e-commerce logistics business — written English is your main tool for handling exception reports and customer-facing communications.

Key responsibilities

Investigate warehouse-reported exceptions: damaged parcels, wrong-item shipments, duplicate orders, and other discrepancies

Determine responsibility, issue handling instructions, and track each ticket until it's fully closed

Flag major or batch-scale exceptions immediately to your lead and relevant departments

Produce a clear written exception report for each incident

Monitor internal collaboration groups across business lines — respond, follow up, and relay requests from operations, warehouse, and customer service teams

Make sure information flows fast and accurately between all parties

Own the exception tracking spreadsheet: data entry, filtering, summarising, and basic analysis

Feed numbers directly into weekly/monthly exception reviews and process improvements

About you

Bachelor's degree or above

Prior experience in logistics, e-commerce, or customer service is preferred

Fluent written English — you'll be writing exception reports and handling US parcel-related communications

Mandarin is a plus — internal team collaboration

Bahasa Malaysia is a plus

Basic understanding of US parcel / express delivery operations (tracking scans, delivery exceptions, last-mile terminology)

Proficient in MS Excel — comfortable with data entry, filtering, pivot tables, and basic summarisation

Meticulous and detail-oriented — you catch the one discrepancy in a thousand

High-pressure tolerance and able to manage a high volume of tickets

Flexible with rotating shift schedules