Logistics Customer Support Specialist (Bilingual)

VSPEED; Johor Bahru; Presencial; MYR 27 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave

Medical leave

EPF

SOCSO

EIS

Resumo da oferta

VSPEED is seeking a customer service representative in Johor Bahru to handle shipment updates, inquiries, and coordination with logistics teams. You will respond via phone, chat and email, and help customers understand tracking and delivery procedures.

The role emphasizes patience, clear communication, and the ability to manage multiple cases calmly. Prior customer service experience is preferred; logistics training will be provided to ensure smooth operations.

Qualificações

• Must be patient and service-minded with clear communication
• Ability to handle multiple customer cases calmly
• Basic computer and data entry skills
• Mandarin, English and Bahasa Malaysia communication preferred
• Team support in logistics operations

Responsabilidades

• Respond to shipment status inquiries through phone, chat and email
• Coordinate updates with warehouse, drivers and operations teams
• Record customer issues and follow up until resolution
• Help customers understand tracking and delivery procedures

Conhecimentos

Customer service

Multitasking

Communication skills

Data entry

Basic IT skills

Mandarin

English

Bahasa Malaysia

Team coordination

Descrição da oferta de emprego

VSPEED is seeking a customer service representative in Johor Bahru to handle shipment updates, inquiries, and coordination with logistics teams. You will respond via phone, chat and email, and help customers understand tracking and delivery procedures.

The role emphasizes patience, clear communication, and the ability to manage multiple cases calmly. Prior customer service experience is preferred; logistics training will be provided to ensure smooth operations.