Logistics Customer Support Specialist

tollgroup; Bayan Lepas; On-site; MYR 33,000 - 54,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-oriented Data Entry Clerk to support our logistics operations. You will enter data per SOP, respond to information requests, and record information into Cargo Wise 1, ensuring accuracy and confidentiality.

You will proactively communicate with customers via email and look for continuous improvement opportunities through our CI initiative. A pre-employment check including criminal history and medical will be conducted; entitlement to work in Malaysia is

Qualifications

• Experience with data entry and following Standard Operating Procedures (SOP).
• Good written and verbal communication to respond to queries.
• Ability to handle confidential information with discretion.

Responsibilities

• Enter data according to Standard Operating Procedure.
• Respond to queries for information and access relevant files.
• Record information into Cargo Wise 1.
• Check completed work for accuracy.
• Proactively communicate with customers via email.
• Keep sensitive customer or company information confidential and look for process improvements.

Job description

Toll Group in Malaysia is seeking a detail-oriented Data Entry Clerk to support our logistics operations. You will enter data per SOP, respond to information requests, and record information into Cargo Wise 1, ensuring accuracy and confidentiality.

You will proactively communicate with customers via email and look for continuous improvement opportunities through our CI initiative. A pre-employment check including criminal history and medical will be conducted; entitlement to work in Malaysia is