Logistics Customer Service Specialist

World Courier; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cencora in Malaysia is seeking a proactive Customer Service and Operations professional to manage day-to-day activities for import and export shipments, ensuring timely execution and clear communication with customers. You will coordinate bookings, prepare documentation, support customs clearance, and work with airlines, freight forwarders, and internal teams to resolve issues and maintain SLAs.

The role emphasizes accuracy, KPI tracking, and continuous improvement in a fast-paced logistics

Qualifications

• 2+ years in Customer Service, Customer Operations, or related fields.
• Experience in Quotation Management and preparing customer quotations.
• Knowledge of Freight Booking, shipment tracking, and international documentation.

Responsibilities

• Manage day-to-day customer service and operational activities for import/export shipments.
• Coordinate shipment bookings, transportation, and documentation to support on-time delivery.
• Monitor shipment progress and provide proactive updates to customers.
• Serve as primary contact for inquiries, requests, complaints, and escalations.
• Support customs clearance, GDP or healthcare shipments per regulatory requirements.

Skills

Quotation Management

Freight Booking

Shipment Tracking

Regulatory Documentation

Customer Service

Cross-functional Coordination

Leadership

Problem Solving

Education

Diploma or Degree in Logistics/Supply Chain

Job description

Cencora in Malaysia is seeking a proactive Customer Service and Operations professional to manage day-to-day activities for import and export shipments, ensuring timely execution and clear communication with customers. You will coordinate bookings, prepare documentation, support customs clearance, and work with airlines, freight forwarders, and internal teams to resolve issues and maintain SLAs.

The role emphasizes accuracy, KPI tracking, and continuous improvement in a fast-paced logistics