Customer Operations Specialist I

World Courier; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Cencora, including its World Courier Malaysia affiliate, is seeking a detail-oriented professional to execute customer operations and support activities in a fast-paced environment. You will coordinate and prioritize a queue of requests, review data for discrepancies, and ensure accurate handoffs to internal teams and approved external contacts.

With 2+ years in customer operations or related fields, you will maintain audit-ready records, use standard reports to monitor work, and escalate

Qualifications

• High School Diploma/GED required.
• 2+ years in customer operations, customer support, service coordination, or related field.
• Certification in customer service, contact center operations, quality, or process improvement preferred.

Responsibilities

• Executes customer operations and service support activities in accordance with established procedures, service-level expectations, and quality standards.
• Coordinates and prioritizes an assigned queue of cases, requests, transactions, or service tasks to ensure timely completion and accurate handoffs.
• Reviews customer, transaction, or operational data to identify discrepancies, correct issues within authority, and document actions taken.
• Communicates with internal teams and approved external contacts to obtain missing information, clarify requirements, and resolve routine to moderately complex issues.
• Maintains complete, accurate, and audit-ready records in applicable systems to support traceability, compliance, and operational continuity.
• Uses standard reports, checklists, and basic analysis to monitor work, reconcile differences, and identify common error patterns.
• Escalates atypical or higher-complexity issues with a clear problem statement, relevant evidence, actions already taken, and recommended next steps.

Skills

Customer operations

Service coordination

Customer support

Education

High School Diploma/GED

Job description

Cencora, including its World Courier Malaysia affiliate, is seeking a detail-oriented professional to execute customer operations and support activities in a fast-paced environment. You will coordinate and prioritize a queue of requests, review data for discrepancies, and ensure accurate handoffs to internal teams and approved external contacts.

With 2+ years in customer operations or related fields, you will maintain audit-ready records, use standard reports to monitor work, and escalate