Global Logistics Operations Specialist

American President Lines; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

CEVA Logistics in Penang, Malaysia seeks a Senior Operations Coordinator to act as the day-to-day contact for customers, carriers and suppliers, manage orders, bookings and transport execution. You will monitor performance, handle incidents, and support reporting and KPI analysis.

The role includes onboarding and training of staff and suppliers, with a focus on process adherence. Join a dynamic logistics team committed to excellence and continuous improvement while operating within established

Responsibilities

• First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
• Handle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service level
• Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions
• Handling of customer requests and supply chain incidents / disruptions
• Inform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
• Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
• Follow up on missing events and investigate data inconsistencies
• Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
• Support analysis of standard KPIs and reports and identify / suggest areas for improvement
• Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
• Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
• Support implementation of changes to processes or policies as determined by the process owners
• Act as back up for Supervisors in case of absence
• On-board, train and accompany new staff during their onboarding period Supporting Supervisors in work instructions updates/ revisions and best practice feedback
• Ongoing on-boarding and training of suppliers on SOP and systems usage

Job description

CEVA Logistics in Penang, Malaysia seeks a Senior Operations Coordinator to act as the day-to-day contact for customers, carriers and suppliers, manage orders, bookings and transport execution. You will monitor performance, handle incidents, and support reporting and KPI analysis.

The role includes onboarding and training of staff and suppliers, with a focus on process adherence. Join a dynamic logistics team committed to excellence and continuous improvement while operating within established