Logistics Customer Care Specialist – Pharma & Cold Chain

myhrabc; Kuala Lumpur; On-site; MYR 48,000 - 96,000; Full time

Job summary

Cencora is seeking a logistics customer service specialist to manage day-to-day operations for import/export shipments. You will coordinate bookings, arrange transportation, and oversee documentation to ensure on-time delivery and regulatory compliance.

You will act as the main contact for inquiries and escalations, collaborating with carriers, brokers, and internal teams to resolve issues and improve service levels in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Service, Customer Support, Order Management, Customer Operations, Sales Support, or related fields.
• Experience in Quotation Management and preparing accurate customer quotations.
• Knowledge of Freight Booking and coordination of transportation and logistics activities.
• Experience in Shipment Management including tracking, monitoring, and delivery coordination.

Responsibilities

• Manage day-to-day customer service and operational activities for import and export shipments, ensuring timely and accurate execution.
• Coordinate shipment bookings, transportation arrangements, and documentation to support on-time delivery.
• Monitor shipment progress and provide proactive updates to customers regarding status, delays, and service exceptions.
• Serve as the primary point of contact for customer inquiries, service requests, complaints, and escalations; coordinate with airlines, freight forwarders, customs brokers, and internal stakeholders.
• Prepare and maintain shipping documentation (AWB, Invoices, Packing Lists, permits) and support customs clearance activities to ensure regulatory compliance.

Skills

Communication

Problem solving

Stakeholder management

Team leadership

Education

Diploma/Degree in Logistics

Job description

Cencora is seeking a logistics customer service specialist to manage day-to-day operations for import/export shipments. You will coordinate bookings, arrange transportation, and oversee documentation to ensure on-time delivery and regulatory compliance.

You will act as the main contact for inquiries and escalations, collaborating with carriers, brokers, and internal teams to resolve issues and improve service levels in a fast-paced environment.