Logistics Customer Service Specialist II

AmerisourceBergen Corporation; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

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Job summary

Cencora is seeking a Rep II - Customer Service in Kuala Lumpur, Malaysia. The role focuses on managing daily customer service and operational activities for import and export shipments, ensuring timely execution and accurate documentation.

You will coordinate bookings, transport, and communications with customers, airlines, and partners to ensure on-time delivery. The position requires strong communication, problem-solving, and stakeholder management skills, with 2+ years in relevant fields.

Qualifications

• 2+ years in Customer Service, Customer Support, Order Management or related field.
• Hands-on experience in Quotation Management and preparing accurate customer quotations.
• Knowledge of Freight Booking and coordination of transportation and logistics activities.
• Experience in Shipment Management, including tracking, monitoring and delivery coordination.
• Familiarity with international shipping documentation and global order processing.
• Ability to lead a team and drive operational efficiency and service excellence.
• Excellent communication skills and stakeholder management.

Responsibilities

• Manage day-to-day customer service and operational activities for import/export shipments.
• Coordinate shipment bookings, transportation arrangements and documentation.
• Provide proactive shipment status updates to customers and handle inquiries and escalations.
• Prepare and maintain shipping documents (Air Waybills, Invoices, Packing Lists, permits).
• Support customs clearance activities and regulatory compliance.
• Review quotations for accuracy and profitability; support pricing and conversions.
• Collaborate with internal/external partners to resolve escalations and drive improvements.

Skills

Communication skills

Problem solving

Stakeholder management

Customer service orientation

Education

Diploma/Degree in Logistics, Supply Chain or related

Tools

Quotation management tools

Shipment documentation systems

Job description

Cencora is seeking a Rep II - Customer Service in Kuala Lumpur, Malaysia. The role focuses on managing daily customer service and operational activities for import and export shipments, ensuring timely execution and accurate documentation.

You will coordinate bookings, transport, and communications with customers, airlines, and partners to ensure on-time delivery. The position requires strong communication, problem-solving, and stakeholder management skills, with 2+ years in relevant fields.