Logistics Customer Service Pro (Morning Shift)

Toll Group; George Town; Presencial; MYR 33.000 - 50.000; Jornada completa

Descripción de la vacante

Toll Group is seeking a detail-oriented Customer Service Representative (Morning Shift | Monthly Weekend Rotation) based in Bayan Lepas, Penang. You will manage customer relationships, support account processing, and provide product and technical assistance while coordinating with internal and external stakeholders to meet service standards.

The role emphasizes accurate data handling, professional communication, and teamwork.

Formación

• Diploma/Degree in Logistics, Supply Chain, Business, or related field preferred.
• 1–3 years of job-related experience and/or vocational training.
• Strong attention to detail with excellent data accuracy.
• Good written and verbal communication skills for customer and internal interactions.

Responsabilidades

• Develop and maintain professional relationships with customers.
• Assist with account management and transaction processing.
• Provide guidance and support related to customer transactions, feedback, and requests.
• Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Respond to customer queries and resolve issues following established processes.
• Support and guide less experienced staff as needed.

Conocimientos

Microsoft Office

Data accuracy

Communication skills

Educación

Diploma/Degree in Logistics, Supply Chain, Business, or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

Toll Group is seeking a detail-oriented Customer Service Representative (Morning Shift | Monthly Weekend Rotation) based in Bayan Lepas, Penang. You will manage customer relationships, support account processing, and provide product and technical assistance while coordinating with internal and external stakeholders to meet service standards.

The role emphasizes accurate data handling, professional communication, and teamwork.