Logistics Customer Service Executive

CAHAYA GLOBAL LOGISTICS SDN. BHD.; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

CAHAYA GLOBAL LOGISTICS Sdn. Bhd. is seeking a Customer Service cum Admin to join our Kota Kemuning team. This full‑time role blends customer service with administrative tasks and serves as the key link between clients and our logistics operations.

You will coordinate shipments, provide status updates, and ensure compliance with customs regulations. Strong communication in English and Bahasa Malaysia is required; Mandarin is a bonus.

Qualifications

• Diploma in any discipline is required.
• Minimum 2 years of relevant experience in logistics, freight forwarding or customer service.
• Hands-on experience in import/export operations and customs documentation preferred.

Responsibilities

• Handle customer enquiries and provide professional timely assistance via email, phone and other platforms.
• Coordinate and monitor import and export shipments ensuring smooth arrangements and delivery.
• Provide regular shipment status updates and follow up on any issues or delays.
• Liaise with customers, hauliers, shipping lines, forwarding agents, customs agents and authorities to ensure smooth operations.
• Prepare, review and process shipping documents, customs declarations and related logistics documentation.
• Assist with customs declarations and related reporting; monitor LMW declarations and compliance.
• Maintain LMW records and relevant customs documentation.
• Ensure all shipment records and documents comply with customs requirements.
• Follow up on outstanding documents and arrangements to ensure timely completion.
• Perform other duties as assigned by Management.

Skills

Customer service

Logistics coordination

Microsoft Office

English

Bahasa Malaysia

Education

Diploma in any discipline

Tools

MS Office

Job description

About the role

CAHAYA GLOBAL LOGISTICS SDN. BHD. is seeking a dedicated Customer Service cum Admin to join our team in Kota Kemuning, Selangor. This is a full-time position that combines customer-facing service with administrative support functions. In this role, you will be the critical link between our clients and our logistics operations, ensuring seamless communication and efficient administrative processes. You will play an essential part in maintaining customer satisfaction whilst supporting the smooth running of our office operations.

What you'll be doing

• Handle customer enquiries and provide professional, timely assistance through email, telephone and other communication platforms.
• Coordinate and monitor import and export shipments, ensuring smooth and timely shipment arrangements and delivery.
• Provide regular shipment status updates to customers and proactively follow up on any operational issues or delays.
• Liaise and coordinate with customers, hauliers, shipping lines, forwarding agents, customs agents and relevant authorities to ensure smooth logistics operations.
• Prepare, review and process shipping documents, customs declarations and other relevant logistics documentation.
• Handle customs declaration matters, including import/export declarations and LMW-related customs documentation, submissions and reporting.
• Assist in monitoring and maintaining LMW records, inventory movements and relevant customs compliance documentation.
• Ensure all shipment documents, customs declarations and operational records are properly maintained and comply with relevant customs requirements.
• Follow up on outstanding documents, shipment arrangements and customs-related matters to ensure timely completion.
• Perform other operational duties and responsibilities as assigned by Management.

What we're looking for

• Minimum Diploma in any discipline.
• Minimum 2 years of relevant working experience in logistics, freight forwarding or customer service within the logistics industry.
• Hands-on experience in import and export operations, freight forwarding and customs documentation is preferred.
• Candidates with practical experience in customs declarations, particularly LMW (Licensed Manufacturing Warehouse) declarations, submissions and reporting, will be given priority.
• Good understanding of Malaysian Customs procedures and import/export documentation requirements.
• Good communication, coordination and interpersonal skills, with the ability to liaise effectively with customers and various operational parties.
• Detail-oriented, meticulous, responsible and able to work independently with minimal supervision.
• Good problem-solving skills with the ability to manage multiple tasks and meet operational deadlines.
• Proficient in Microsoft Office applications and familiar with logistics or customs-related systems.
• Good command of English and Bahasa Malaysia. Ability to communicate in Mandarin will be an added advantage.

What we offer

At CAHAYA GLOBAL LOGISTICS SDN. BHD., we value our employees and are committed to providing a supportive and professional working environment. We offer competitive remuneration, opportunities for professional development and training to enhance your skills. Our company culture emphasises teamwork, respect and continuous improvement. We provide a structured workplace where your contributions are recognised and valued, and where you have the potential to advance your career within a growing logistics company.

About us

CAHAYA GLOBAL LOGISTICS SDN. BHD. is a logistics and transportation company dedicated to delivering reliable and efficient supply chain solutions. With our base in Kota Kemuning, Selangor, we serve clients across various industries, providing comprehensive freight forwarding, warehousing and distribution services. Our mission is to be a trusted logistics partner, known for our professionalism, reliability and commitment to customer satisfaction. We pride ourselves on our dedicated team and our ability to adapt to the evolving needs of the market.