Logistics Customer Experience Specialist — Flexible Growth

TDCX Malaysia; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Flexible work

Mentoring from experts

Job summary

TDCX Malaysia is hiring a Logistics Customer Service Specialist to provide excellent support to customers across channels and identify solutions that address customer needs. The role emphasizes first contact resolution, effective collaboration with internal teams, and continuous improvement of service quality.

Ideal candidates have strong communication skills, time management, and comfort with multiple systems.

Qualifications

• Candidate must possess at least an SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Master’s Degree in any field.
• Fresh graduates are encouraged to apply; 2 years of related experience preferred.
• Strong time management and motivation to exceed expectations.
• Ability to multi-task and tailor responses using customer information to meet needs.
• Must be a strong communicator with effective listening, empathy, and phone etiquette.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Time management

Multi-tasking

Communication skills

Phone etiquette

Computer literacy

English proficiency

Customer service mindset

Education

SPM or equivalent

Bachelor’s degree or higher

Job description

TDCX Malaysia is hiring a Logistics Customer Service Specialist to provide excellent support to customers across channels and identify solutions that address customer needs. The role emphasizes first contact resolution, effective collaboration with internal teams, and continuous improvement of service quality.

Ideal candidates have strong communication skills, time management, and comfort with multiple systems.