Customer Experience Specialist | Flexible Work & Growth

TDCX, Inc.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Shift allowance

Flexible working arrangements

Public transport access

Job summary

TDCX in Kuala Lumpur is seeking customer support professionals to provide excellent assistance across channels for leading brands. You will identify customer needs, resolve issues, and ensure first-contact resolution while upholding service standards.

The role offers comprehensive medical coverage, competitive pay with performance and shift allowances, flexible working arrangements, and strong learning opportunities in a global CX environment.

Qualifications

• Diploma or higher education in any field.
• 2 years of related experience preferred, fresh graduates welcome.
• Strong time management and multitasking abilities.
• Excellent verbal and written English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners.
• Offer constructive feedback to improve tools, resources and guidelines.
• Deliver high-quality service to achieve maximum customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties to support quality management and operations.

Skills

Time management

Multi-tasking

Communication skills

Empathy

Phone etiquette

Listening

Learning ability

Education

Diploma or higher education

Bachelor’s degree or higher

Tools

CRM systems

Computer literacy

Job description

TDCX in Kuala Lumpur is seeking customer support professionals to provide excellent assistance across channels for leading brands. You will identify customer needs, resolve issues, and ensure first-contact resolution while upholding service standards.

The role offers comprehensive medical coverage, competitive pay with performance and shift allowances, flexible working arrangements, and strong learning opportunities in a global CX environment.