Logistics Customer Care & Tracking Specialist

YAMEI LOGISTICS GLOBAL SDN.BHD.

Kuala Lumpur

On-site

MYR 36,000 - 58,000

Full time

14 days+

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Job summary

Jora Malaysia is seeking a logistics customer service professional to monitor shipments from dispatch to delivery, provide proactive status updates, and maintain accurate shipping logs. You will coordinate daily with drivers, warehouses, and 3PL providers, escalate issues, and work with operations to verify inventory and schedules.

English proficiency is essential; Mandarin is a plus for regional coordination.

Qualifications

Experience: At least 1–2 years in customer service in logistics, freight forwarding, e-commerce fulfillment, or supply chain.
Skills: Strong analytical and problem-solving abilities to trace lost shipments and handle complex logistics complaints.
Communication: Excellent verbal and written English; Mandarin knowledge is advantageous.

Responsibilities

Milestone Monitoring: Track and monitor shipment status from dispatch to final delivery.
Proactive Status Updates: Inform clients of cargo status, ETA, and delays.
Data Management: Maintain updates of shipping logs, tracking numbers, and delivery statuses.
Issue Escalation: Manage and resolve client complaints regarding delays, damage, or missing items.
Crisis Management: Stay calm and professional under pressure when addressing upset clients.
Carrier Liaison: Coordinate daily with drivers, warehouses, 3PLs to expedite shipments.
Cross-Department Collaboration: Work with operations and warehouse teams on inventory and dispatch.