Logistics Customer Service Specialist

Polymorph Recruitment; Shah Alam; On-site; MYR 36,000 - 43,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS

Own transport required

Job summary

TTS LOGISTICS (M) SDN BHD in Shah Alam is seeking a Customer Service Officer/Executive to handle shipment inquiries, bookings and documentation, and to provide timely updates on shipment status.

Based in Setia Alam, the role requires 1–2 years in logistics, strong English/Mandarin/BM plus computer skills; working Monday to Friday with alternate Saturdays. Basic RM3500 with EPF/SOCSO/EIS is offered.

Qualifications

• Minimum SPM or Professional Certificate in any field.
• 1–2 years experience in logistics field.
• Excellent communication skills in English, Mandarin and BM.
• Strong problem-solving and interpersonal abilities.
• Able to multitask and work in a fast-paced environment.
• Computer literate (Microsoft Office, Email & CRM system)
• Able to work independently and meet tight deadlines.

Responsibilities

• Handle customer inquiries related to shipment, bookings and documentation.
• Provide timely updates on shipment status and resolve service issue.
• Coordinate with operations, and declaration teams to ensure smooth delivery.
• Prepare quotations, invoices, and shipping instructions.
• Build and maintain strong relationships with clients.
• Assist in job creation and date entry into internal system.

Skills

English

Mandarin

BM

Multitasking

Time management

Education

SPM or Professional Certificate

Tools

Microsoft Office

CRM system

Job description

TTS LOGISTICS (M) SDN BHD in Shah Alam is seeking a Customer Service Officer/Executive to handle shipment inquiries, bookings and documentation, and to provide timely updates on shipment status.

Based in Setia Alam, the role requires 1–2 years in logistics, strong English/Mandarin/BM plus computer skills; working Monday to Friday with alternate Saturdays. Basic RM3500 with EPF/SOCSO/EIS is offered.