Customer Service Executive (Work From Home – Perak)

Summitnext; Ipoh; Remote; MYR 18,787 - 22,504; Full time

Benefits offered by this job

EPF, SOCSO

Birthday Leave

Annual Leave

Opportunities for promotion

Professional development

Job summary

A BPO and Technology Solutions provider is seeking Customer Service Executives in Ipoh, Malaysia. This full-time role involves responding to customer inquiries and resolving complaints effectively. Candidates need a diploma, excellent communication skills in Malay and English, and ideally 1-2 years of BPO experience. Benefits include EPF, SOCSO, and various leaves. The position offers a basic salary of RM1,850 with performance allowances.

Qualifications

• Diploma and above.
• 1–2 years of BPO experience will be an added advantage.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Resolve customer complaints to achieve high satisfaction.
• Record and submit customer complaints according to SOP.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Interpersonal skills

Education

Diploma

Tools

Office software proficiency

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay & English, Work From Home – Perak)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1–2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn, and a team player.
• Proficiency in office software and computer operation.
• Ability to work in a fast-paced working environment and work under pressure.
• Must be based in Sarawak and able to work from home (stable internet connection required).

Job Type

• Full-time
• Rotational shift
• 5 days a week

Salary

• Basic Salary: RM1,850
• Performance KPI Allowance: Up to RM150 per month

Benefits

• EPF, SOCSO
• Birthday Leave
• Annual Leave, Maternity Leave, Parental Leave, etc.
• Opportunities for promotion
• Professional development

Expected Start Date

• Immediately

Know more about us at

• Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
• Instagram: https://www.instagram.com/summitnexttechnologies
• LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
• Website: https://summitnext.my/