Customer Service Specialist (Immediate Hiring)

SummitNext; Sungai Petani; On-site; MYR 17,264 - 20,679; Full time

Benefits offered by this job

EPF, SOCSO

Annual Leave

Maternity Leave

Parental Leave

Birthday Leave

Professional development and training

Opportunities for career growth

Job summary

A technology solutions provider in Sungai Petani is looking for Customer Service Specialists to deliver exceptional service and support to clients. Responsibilities include handling inquiries, resolving complaints, and collaborating with the team to meet service goals. A minimum diploma is required, alongside good communication skills in English and Malay. The role offers a basic salary of RM1,700 per month, performance incentives, and various employee benefits, while requiring a positive and customer-oriented mindset.

Qualifications

• Minimum Diploma qualification and above.
• Good communication skills in English and Malay (written and verbal).
• Prior customer service or BPO experience is an added advantage.

Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Assist in resolving customer complaints in a timely and professional manner.

Skills

Good communication skills in English and Malay

Strong interpersonal skills

Basic computer skills

Customer-first mindset

Education

Diploma qualification

Job description

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As part of our growing expansion, we are seeking enthusiastic and customer-oriented individuals to join us as Customer Service Specialists at our Sungai Petani office. This role focuses on providing excellent service and support to our clients.

Position

Customer Service Executive (Work in Office, Sungai Petani)

Job Responsibilities

• Respond to customer inquiries via calls, emails, and other communication platforms.
• Record and submit customer feedback/complaints using the internal system according to company SOP.
• Provide accurate information and solutions to ensure high customer satisfaction.
• Assist in resolving customer complaints in a timely and professional manner.
• Collaborate with team members to achieve overall service goals.

Job Requirements

• Minimum Diploma qualification and above.
• Good communication skills in English and Malay (written and verbal).
• Prior customer service or BPO experience is an added advantage.
• Strong interpersonal skills, positive attitude, and a customer-first mindset.
• Basic computer skills and ability to use office software.
• Able to work in a fast-paced environment and handle pressure.

Job Type

• Rotational shifts (5 days a week)

Salary & Benefits

• Basic Salary: RM1,700 per month
• Performance Allowance: KPI incentives up to RM150/month
• Benefits:
  • EPF, SOCSO
  • Annual Leave, Maternity Leave, Parental Leave
  • Birthday Leave
  • Professional development and training
  • Opportunities for career growth

Expected Start Date

Immediate