(ADSO) Linguistic Intelligence Quality Analyst - Project QA- KL

TikTok; Kuala Lumpur; On-site; MYR 48,000 - 75,000; Full time

Job summary

TikTok is seeking a Linguistic Intelligence Quality Analyst for Project QA in Kuala Lumpur. The role involves shaping onboarding, training plans, and policy guidance while coordinating with vendors and internal teams to ensure timely go-live and quality standards.

You will analyze quality metrics, perform RCAs, and drive improvements across content policies and project workflows in a fast-paced environment. Fluency in English and strong detail orientation are essential.

Qualifications

• Bachelor's degree or equivalent required; advanced degree preferred.
• At least 1 year of experience as a Quality Assurance Analyst.
• Strong attention to detail and ability to work independently; good interpersonal skills.
• Full proficiency in English.

Responsibilities

• Design onboarding processes and training plans for assigned projects; deliver process and policy training to internal teams and BPOs.
• Coordinate with internal and external stakeholders to meet training and production go-live dates.
• Facilitate knowledge transfer and retention across vendor and internal teams to keep policy knowledge up to date.
• Develop and own policy guidelines; ensure clarity and currency.
• Design quality and output management strategies to meet project stage goals.
• Monitor queue data, daily output and quality metrics to keep projects on track.

Skills

Quality Assurance

Attention to detail

English proficiency

Independent work

Resilience

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Global Operations

(ADSO) Linguistic Intelligence Quality Analyst - Project QA- KL

Location:

Employment Type:

Regular

Job Code:

A243355

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Responsibilities

• Designing the onboarding process, training plans for project assigned, delivering process & policy training to both internal team members and BPOs.
• Coordinating and liaising with key stakeholders, both internal and external, to ensure that team members successfully meet strict training & production go-live dates.
• Responsible for facilitating knowledge transfer and retention among vendor and internal teams, whether during onboarding or live operations, to ensure policy knowledge remains up to date at all times.
• Supporting the development and ownership of policy guidelines, ensuring that guidelines are clear, comprehensible, and up-to-date at all times.
• Designing the quality and output management strategy for assigned projects in line with project plan, to ensure robust mechanisms are in place to meet the goals of each stage throughout the project life cycle.
• Responsible for ensuring the successful delivery of projects in collaboration with XFN stakeholders, including but not limited to project POCs, Vendor Management & Product teams.
• Monitoring queue data, recording daily output, and quality metrics to ensure that the project remains on track to meet key project deliverables.
• Responsible for fully managing the project's quality and output by conducting daily Root Cause Analyses (RCAs), deep dives, and quality trends analysis. Providing detailed RCA of errors and feedback to respective team members through calibration sessions, and recommending action plans to enhance quality scores and metrics.
• Communicating and collaborating cross-functionally to address any system/platform issues and project bottlenecks, ensuring timely follow-up and resolution.
• Conducting risk assessments on key project deliverable metrics such as quality, output and timelines adherence to proactively identify potential risks to key deliverables before they occur.
• Supporting QA-related projects as necessary, such as process optimization, sampling plan development, appeal mechanism implementation, labeling policy optimization, and policy cascading process refinement.
• Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
• Any other duties as assigned

Qualifications

• Minimum Qualification(s)- Bachelor's Degree or equivalent education/experience, advanced degree is preferred;
• Minimum 1 year working experience as Quality Assurance Analyst;
• Strong attention to details and ability to work independently; and possesses good interpersonal skills;
• Full proficiency level in English;
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role;
• Your resilience and commitment to self-care to manage the emotional demands of the role;
• Preferred Qualification(s)- Experience in Content Moderation/Content Quality/Content Safety/Labeling;
• Preferred Qualification(s)- BPO background/vendor management experience

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.