Lead, HR Payroll Service Delivery & Compliance

BIPO; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

BIPO is seeking a Team Lead, HR Payroll Service Delivery to steer a team of HR Payroll Specialists and Senior HR Payroll Specialists in delivering accurate, compliant payroll services across regional clients. The role blends hands-on payroll expertise with leadership, client escalation management, and SOP-driven processes.

The successful candidate will own service standards, drive continuous improvement, and mentor staff to grow capability.

Qualifications

• Degree in HR, Admin, Accounting or related field.
• 5 years+ hands-on HR operations and payroll processing experience; 1–2 years in a supervisory role.
• Strong knowledge of local statutory compliance; SG knowledge mandatory, MY added advantage.
• Experience managing multi-client HR/payroll portfolios in bureau/shared services/outsourcing.
• Proven ability to handle client escalations and deliver resolutions under pressure.
• Strong leadership skills to motivate, guide and develop a team.
• High attention to detail and ownership with a continuous improvement mindset.
• Proficient in HRIS and payroll systems; experience with implementation or UAT is a plus.

Responsibilities

• Oversee end-to-end HR/payroll services across the team's client portfolio, ensuring accuracy, timeliness, and statutory compliance
• Review and sign off on payroll outputs, statutory submissions, and HR transactions before client delivery
• Manage complex payroll scenarios, multi-entity structures, and cross-jurisdictional statutory requirements at team level
• Maintain oversight of the employee lifecycle across all assigned client accounts — from onboarding through to offboarding
• Ensure proper handling and confidentiality of all client and employee data at all times
• Act as the team's SME on local labour laws, statutory regulations, and tax compliance
• Monitor legislative changes and cascade updates to the team promptly
• Review and approve statutory filings for accuracy before submission
• Manage HR/payroll audits with internal/external auditors
• Maintain and update SOPs; ensure team follows processes
• Lead onboarding of new clients — oversee setup, data migration, parallel run, go-live
• Manage client offboarding and ensure payments/submissions/exit procedures are accurate
• Monitor service levels and address risks to SLA or client satisfaction
• Work with Account Manager on account health and business expansion
• Understand clients' operations and payroll complexity in depth
• Serve as SME for HRIS/payroll platforms
• Oversee data integrity across employee records and payroll parameters
• Collaborate on system enhancements, UAT, and new client configurations
• Support integration with third-party tools (time & attendance, ERP, finance)
• Lead, mentor, and develop HR Payroll Specialists
• Manage workload allocation balancing client complexity and deadlines
• Review team outputs for quality and compliance before submission
• Identify skills gaps and support development through coaching
• Assist onboarding of new team members and transition to client-facing roles
• Conduct regular one-on-ones and contribute to performance reviews

Skills

HR operations

Payroll processing

Team leadership

Client escalation management

Compliance & statutory

HRIS & systems

Process improvement

UAT

Education

Bachelor's degree in HR, Business Admin, Accounting

Tools

HRIS

Payroll systems

Job description

BIPO is seeking a Team Lead, HR Payroll Service Delivery to steer a team of HR Payroll Specialists and Senior HR Payroll Specialists in delivering accurate, compliant payroll services across regional clients. The role blends hands-on payroll expertise with leadership, client escalation management, and SOP-driven processes.

The successful candidate will own service standards, drive continuous improvement, and mentor staff to grow capability.