Lead CRM Platform Engineer — Scalable & Reliable

Sourceo Pte Ltd; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

StarHub is seeking a Lead CRM Engineer to own the reliability, scalability, and delivery of CRM/OM platforms powering customer onboarding, sales journeys, and fulfilment. You will lead engineering across customer, product, order lifecycle, and billing integration in a DevOps setting.

The role emphasizes production excellence, incident response, and mentoring engineers to improve system reliability at scale within a complex telecom environment.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 6–10 years of professional software engineering with CRM, BSS, or large-scale enterprise platforms.
• Hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems; Kubernetes and cloud experience.

Responsibilities

• Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration.
• Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration.
• Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners.
• Ensure API reliability, versioning, and backward compatibility across services.
• Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes.
• Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows.
• Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes.
• Reduce recurring incidents through systemic improvements and observability insights.
• Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting.
• Drive improvements in CI/CD pipelines, release automation, and deployment governance.
• Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance.
• Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices.
• Mentor engineers and guide team in debugging, system design, and production readiness.
• Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences.

Skills

Java

Spring Boot

REST APIs

Microservices

Distributed systems

Kubernetes

AWS

PostgreSQL

Oracle

Education

Bachelor’s degree in Computer Science/Software Engineering or related field

Tools

Kubernetes

AWS

PostgreSQL

Oracle

Job description

StarHub is seeking a Lead CRM Engineer to own the reliability, scalability, and delivery of CRM/OM platforms powering customer onboarding, sales journeys, and fulfilment. You will lead engineering across customer, product, order lifecycle, and billing integration in a DevOps setting.

The role emphasizes production excellence, incident response, and mentoring engineers to improve system reliability at scale within a complex telecom environment.