Lead CRM Devops Engineer

StarHub; Petaling Jaya; On-site; MYR 260,000 - 420,000; Full time

Job summary

StarHub is seeking a Lead CRM DevOps Engineer to own end‑to‑end DevOps strategy for CRM/OM platforms on AWS EKS. You will drive platform reliability, release governance, and multi‑cluster Kubernetes design, partnering with engineering teams to enable faster, safer delivery.

You will establish SRE capabilities, implement trunk‑based development, and mentor engineers while ensuring scalable, secure operations across microservices and API integrations.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 6+ years of hands‑on DevOps/SRE experience with leadership exposure.
• Strong Java/Spring Boot background for microservices support.
• Deep knowledge of scalability, reliability, and production performance.
• Hands‑on Kubernetes (EKS preferred) and container orchestration experience.
• Experience with Terraform/CloudFormation and IaC practices.
• Proficiency in observability with Splunk, Prometheus, Grafana, CloudWatch.
• Excellent communication and cross‑functional leadership skills.

Responsibilities

• Drive DevOps strategy and operating model for CRM/OM platforms and act as escalation point for major incidents.
• Lead trunk‑based development, automated testing, and release safety across microservices.
• Design and operate multi‑cluster Kubernetes platforms and cloud infrastructure (AWS).
• Govern infrastructure with IaC and ensure security, cost efficiency, and scalability.
• Apply SRE practices by defining SLOs/SLIs and leading incident management and RCA.
• Ensure end‑to‑end reliability of CRM and API integrations; establish observability standards.
• Mentor engineers, contribute to architecture reviews, and drive knowledge sharing.

Skills

DevOps

SRE

Java

Spring Boot

Python

Shell scripting

Observability

Distributed systems

Cloud architecture

Stakeholder management

Technical leadership

Agile/Scrum

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Jenkins

GitLab CI

Helm

Kubernetes

EKS

Terraform

CloudFormation

Splunk

Prometheus

Grafana

CloudWatch

Job description

As a Lead CRM DevOps Engineer at StarHub, you will own the end-to-end DevOps strategy, platform reliability, and release governance for mission-critical CRM and Order Management (CRM/OM) platforms.You will lead the design and evolution of CI/CD pipelines, Kubernetes platform architecture, and cloud infrastructure, ensuring high availability, scalability, and secure delivery of CRM/OM microservices on AWS EKS.

This role goes beyond executionrequiring you to drive DevOps best practices, establish SRE capabilities, and ensure end-to-end stability of customer journeys (order, provisioning, billing). You will act as a technical leader, guiding engineers and working across teams to enable faster, safer, and more reliable platform delivery.

Responsibilities:

Drive DevOps strategy and operating model for CRM/OM platforms, acting as the technical escalation point for complex production issues.

Lead trunk‑based development adoption, automated testing, quality gates, and release safety mechanisms across microservices.

Design and operate multi‑cluster Kubernetes platforms (EKS/OCP), including networking, RBAC, scaling, and resilience.

Govern AWS cloud infrastructure and Infrastructure‑as‑Code using Terraform and/or CloudFormation, ensuring security, scalability, and cost efficiency.

Apply SRE practices by defining SLOs/SLIs, improving reliability and performance, and leading incident management and RCA.

Ensure end‑to‑end reliability of CRM and API integrations across systems.

Establish observability and operational excellence using Splunk, Prometheus, Grafana, CloudWatch, and on‑call tooling.

Contribute to automation and code improvements,participatein architecture reviews, mentor engineers, and drive documentation and knowledge sharing.

Qualifications:

Bachelor’s degree in Computer Science, Software Engineering, ora relatedfield.

6+ years of hands‑on experience across DevOps, SRE, and platform or software engineering, with at least 2–3 years in a senior or technical leadership role.

Strongproficiencyin Java and Spring Boot, with hands‑on experience supporting microservices‑based and distributed architectures.

Deep understanding of scalability, reliability engineering, and production system performance.

Advanced hands‑on experience with:

Kubernetes (EKS preferred), Helm, and container orchestration

CI/CD platforms (Jenkins, GitLab CI) andGitOpspractices

AWS cloud services and architecture

Infrastructure as Code (Terraform and/or CloudFormation)

Strong SQL skills with hands‑on PostgreSQL administration and performance tuning experience.

Proficiencyin Python and shell scripting for automation and platform tooling.

Experience implementing observability and monitoring using tools such as Splunk, Prometheus, Grafana, and CloudWatch.

Proven experience working in Agile/Scrum environments, with strong stakeholder management, communication, and technical leadership skills.

Ability tooperateeffectively in a fast‑paced, production‑critical environment.