Lead CRM Engineer

Starhub Ltd; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

StarHub Ltd. leads the CRM/OM platform reliability and delivery powering customer onboarding, sales journeys, and revenue/billing integration. The LeadCRM Engineer drives design and implementation of scalable backend services, ensures API reliability, and oversees data integrity across CRM/OM domains.

Operating in a DevOps model, you will own on-call support, incident response, RCA, and improvements to CI/CD, observability with Splunk/Prometheus/Grafana, and Kubernetes-based deployments on AWS.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 6–10 years of professional software engineering experience, preferably CRM/BSS/enterprise platforms.
• Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems.
• Experience operating services on Kubernetes-based platforms and cloud environments, preferably AWS.

Responsibilities

• Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration.
• Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration.
• Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners.
• Ensure API reliability, versioning, and backward compatibility across services.
• Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long-running and asynchronous processes.
• Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows.
• Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes.
• Reduce recurring incidents through systemic improvements and observability insights.
• Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting.
• Drive improvements in CI/CD pipelines, release automation, and deployment governance.
• Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance.
• Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices.
• Mentor engineers and guide team in debugging, system design, and production readiness.
• Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences.

Skills

Java

Spring Boot

REST APIs

Microservices

Distributed systems

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

AWS

PostgreSQL

Oracle

Job description

TheLeadCRM Engineer owns the reliability, scalability, and delivery of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business.

The role focuses on ensuring stable, high-performing, and resilient CRM/OM platforms, leading engineering execution across customer, product, order lifecycle, and billing integration domains. Operating within a DevOps model, the LeadCRM Engineerdrives production excellence through observability, incident management, and engineering best practices, while mentoring engineers and improving system reliability at scale.

Responsibilities

• Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
• Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration
• Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners
• Ensure API reliability, versioning, and backward compatibility across services
• Drive workflow reliability by improving failure handling, retry mechanisms, and state management forlong runningand asynchronous processes
• Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
• LeadDevOpsincludingon-call support,incident response, root cause analysis (RCA), and implementation of preventive fixes
• Reduce recurring incidents through systemic improvements and observability insights
• Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting
• Drive improvements in CI/CD pipelines, release automation, and deployment governance
• Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance
• Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices
• Mentor engineers and guide team in debugging, system design, and production readiness
• Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or relatedfield
• 6–10 years of experience inprofessionalsoftware engineeringwith strong preferenceCRM, BSS, orother large-scaleenterprise platforms
• Strong hands-onexpertisein Java, Spring Boot, REST APIs, microservices, and distributed systems
• Advanced SQLexpertisein PostgreSQL and/or Oracle including performance tuning, queryoptimizationand database administration
• Provenexperienceoperating services onKubernetes-based platformsand cloud environments, preferably AWS
• Experience working in Agile/Scrum teams within telecom BSS/OSSdomains such asCRM, billing, order management
• Hands-on experience with workflow-driven systems and orchestration engines