Senior CRM Platform Architect

Starhub Ltd; Petaling Jaya; On-site; MYR 240,000 - 360,000; Full time

Job summary

StarHub Ltd is seeking a Principal CRM Engineer to define and evolve the architecture of its core CRM and Order Management platforms powering onboarding, sales journeys, and fulfilment for Consumer. The role focuses on scalable, resilient, and future-ready systems within a DevOps model.

You will drive platform modernization, establish standards, and guide teams to improve reliability across APIs, databases, and workflows while collaborating with product and DevOps teams to enable rapid product

Qualifications

• 10+ years of professional software engineering experience with emphasis on system architecture and large-scale distributed systems.
• Experience designing, evolving, and operating enterprise platforms within CRM/OM/BSS or similar domains.
• Expertise in microservices and distributed system design, API design, and service contracts.
• Strong workflow orchestration and data-architecture capability.
• Hands-on experience with Java, Spring Boot, and RESTful APIs; proficient in PostgreSQL and Oracle.
• Proven ability to lead platform modernization, scale, and reliability efforts in cloud environments.

Responsibilities

• Define end-to-end architecture of CRM/OM platforms across multiple domains.
• Establish standards for microservices, API design, and data management.
• Design workflow orchestration strategies for order lifecycle processes.
• Drive platform scalability, performance, and fault-tolerance improvements.
• Govern data architecture and integration patterns across systems.
• Lead modernization initiatives, including cloud-native architecture and containerization.
• Mentor engineers and foster adherence to enterprise standards.

Skills

Microservices design

API design

Workflow orchestration

Data architecture

Kubernetes

AWS cloud

Java

Spring Boot

RESTful APIs

PostgreSQL/Oracle

Tools

Kubernetes

AWS

PostgreSQL

Oracle

Spring Boot

Job description

StarHub Ltd is seeking a Principal CRM Engineer to define and evolve the architecture of its core CRM and Order Management platforms powering onboarding, sales journeys, and fulfilment for Consumer. The role focuses on scalable, resilient, and future-ready systems within a DevOps model.

You will drive platform modernization, establish standards, and guide teams to improve reliability across APIs, databases, and workflows while collaborating with product and DevOps teams to enable rapid product