L2 Technical Engineer

GCI SCIENCE & TECHNOLOGY (MALAYSIA) SDN. BHD; Kuala Lumpur; On-site; MYR 60,000 - 96,000; Full time

Job summary

GCI Science & Technology (Malaysia) Sdn. Bhd. seeks a proactive Technical Engineer to support server and infrastructure operations.

You will troubleshoot server hardware and network issues, perform remote diagnostics, and coordinate with L1/L2 teams to sustain system reliability and performance. Ideal candidates have at least 2 years’ experience, Linux and Windows knowledge, and skills in logs analysis, RAID/BMC/iLO, and firmware updates.

Qualifications

• Minimum 2 years' server troubleshooting experience including hardware diagnostics, basic IP/networking, and remote access tools.
• Intermediate knowledge of Linux and Windows operating systems with ability to use commands like ipconfig and remote console troubleshooting.
• Ability to analyze logs, identify root causes and propose corrective actions.
• Familiarity with RAID, BMC/iDRAC/iLO, and firmware updates.
• Experience handling L2 escalations and working with L3/vendor support when required.
• Mandarin language ability is advantageous for coordination.
• CIDB certification encouraged.
• Ability to prepare technical reports including reasons for outages (RFO) and post-incident documentation.
• Understanding of networking fundamentals (VLAN, subnetting, ping/traceroute, DNS).

Responsibilities

• Provide remote technical assistance and troubleshooting support for network and equipment-related issues.
• Conduct remote diagnostics and fault isolation to identify and resolve technical problems.
• Deliver configuration guidance and technical advisory support to onsite teams.
• Perform log analysis and ticket review to support issue investigation.
• Access systems remotely (when authorized) to carry out diagnostics and troubleshooting.
• Coordinate with Level 1 (L1) onsite support teams for issue handling and resolution.
• Update and maintain technical documentation related to incidents and system changes.
• Support preventive maintenance activities and contribute to system optimization efforts.

Skills

Server troubleshooting

Log analysis

Network fundamentals

Documentation/reporting

Mandarin (advantage)

Education

CIDB certification encouraged

Tools

KVM access

Remote console

RAID configuration

BMC/iDRAC/iLO

Remote access tools

Job description

We are seeking a skilled and proactive Technical Engineer to join our team. The ideal candidate will be responsible for troubleshooting server-related issues, supporting infrastructure operations, and collaborating with internal and external stakeholders to ensure system reliability and performance.

Key Responsibilities:

1. Provide remote technical assistance and troubleshooting support for network and equipment-related issues.

2. Conduct remote diagnostics and fault isolation to identify and resolve technical problems.

3. Deliver configuration guidance and technical advisory support to onsite teams.

4. Perform log analysis and ticket review to support issue investigation.

5. Access systems remotely (when authorized) to carry out diagnostics and troubleshooting.

6. Coordinate with Level 1 (L1) onsite support teams for issue handling and resolution.

7. Update and maintain technical documentation related to incidents and system changes.

8. Support preventive maintenance activities and contribute to system optimization efforts.

Requirements:

1. Minimum 2 year of experience in server troubleshooting, including hardware diagnostics, basic IP/networking, and use of remote access tools.

2. Intermediate knowledge of Linux and Windows operating systems, with ability to use commands such as ipconfig and ipconfig, as well as KVM access and remote console troubleshooting.

3. Ability to analyze logs, identify root causes, and propose corrective actions.

4. Familiarity with RAID configuration, BMC/iDRAC/iLO, and hardware component firmware updates.

5. Experience handling Level 2 (L2) escalations and working closely with Level 3 (L3) or vendor support when required.

6. Ability to communicate in Mandarin is an added advantage for vendor or customer coordination and backend support

7. CIDB certification is encouraged.

8. Ability to prepare technical reports, including Reason for Outage (RFO), and post-incident documentation.

9. Understanding of networking fundamentals, including VLAN, subnetting, ping/traceroute, and DNS

We GCI, as an overseas subsidiary of CETC, that is, China Electronics Technology Corporation, which is central-government owned and top ten military enterprise in China, enjoy more than 20 years ICT field experience, our services, solutions & products cover China, Indonesia, Thailand, Cambodia, Myanmar, Pakistan

we start our services in Malaysia in 2012,and set up our services offices in Selangor, Pinang, Kedah, Perak, Pahang and Kelantan. Offering mulit-vendors, multi-operators and multi-technology, end to end services involving telecommunication.

Company’s Description

We GCI, as an overseas subsidiary of CETC, that is, China Electronics Technology Corporation, which is central-government owned and top ten military enterprise in China, enjoy more than 20 years ICT field experience, our services, solutions & products cover China, Indonesia, Thailand, Cambodia, Myanmar, Pakistan

we start our services in Malaysia in 2012,and set up our services offices in Selangor, Pinang, Kedah, Perak, Pahang and Kelantan. Offering mulit-vendors, multi-operators and multi-technology, end to end services involving telecommunication.