Technical Operations Engineer (L2/L3)

Quick Suite Trading / Computer Voice Systems; Kuala Lumpur; Hybrid; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary with annual reviews

Global team collaboration

Job summary

Quick Suite Trading / Computer Voice Systems is seeking a Technical Operations Engineer to maintain production environments, ensure reliability, and drive operational efficiency. You will analyze data with SQL, manage Linux-based systems, and automate tasks to improve services.

Ideal candidates excel at troubleshooting, have strong Python skills, and can collaborate across teams while working remotely or in a hybrid office setup. Experience in financial services or related domains is a plus.

Qualifications

• Must have a bachelor’s degree in a relevant field.
• Fluent in English (written and spoken).
• Strong SQL skills with JOINS, GROUP BY, indexing.
• Experience in financial services or capital markets is a plus.
• Proficient in Python and Linux administration.
• Experience with Git version control is an advantage.

Responsibilities

• Troubleshoot infrastructure, applications, and operational issues.
• Write and run SQL queries for data analysis, reporting and troubleshooting.
• Monitor environments using Linux, SSH, and logs to identify and resolve issues.
• Collaborate with dev, QA, and business teams to deploy and support applications.
• Document configurations, processes, and workflows.
• Provide L2/L3 support within defined SLAs and participate in RCAs.

Skills

SQL

Python

Linux

Bash scripting

Git

AI automation

Education

Bachelor's degree in Computer Science/Engineering/IT

Tools

MySQL/MariaDB

Job description

*Open for hiring in: Malaysia, Romania, Hong Kong, Singapore, Philippines, Indonesia, Ukraine

*Relocation and visa not provided, work either remotely or hybrid in physical office.

*Hiring multiple headcounts

Role Overview

We are seeking a motivated and detail-oriented Technical Operations Engineer to join our team. In this role, you will be responsible for maintaining and supporting production environments, ensuring system reliability, optimal performance, and operational efficiency. The ideal candidate has strong analytical and troubleshooting skills, highly proficient in SQL databases, and a solid understanding of Linux-based systems.

Key Responsibilities

• Investigate, troubleshoot, and resolve infrastructure, application, and operational issues.
• Write and use SQL queries to perform data analysis, reporting, and troubleshooting to resolve database related issues.
• Perform environment monitoring using Linux, SSH, and system/application logs to proactively identify, troubleshoot, and resolve issues.
• Collaborate with development, QA, and business teams to deploy, support, and improve applications.
• Document processes, configurations, troubleshooting procedures, and operational workflows.
• Strong experience in L2/L3 support, manage and resolve technical issues within defined service levels.
• Participate in incident response and root cause analysis activities.
• Assist in the automation and continuous improvement of operational processes.

Role Requirements

• Fluent in English, both written and spoken.
• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.
• Experience in financial services, derivatives trading, or capital markets. Experience with Middle Office or Back Office operations is highly desirable.
• Highly proficient in SQL (experienced with JOINS, GROUP BY, Indexing), particularly with MySQL/MariaDB databases.
• Linux administration and Bash scripting knowledge.
• Experience using AI to automate services.
• Proficiency with Python programming
• Ability to work independently and manage multiple priorities effectively.
• Detail-oriented with a proactive and collaborative approach.
• Experience with Git version control is an advantage.
• Experience in software/application development is an advantage
• Proven experience in L2/L3 production support, with strong technical expertise and advanced troubleshooting and problem-solving skills.

We Offer

• A collaborative and supportive work environment.
• Competitive salary with annual reviews based on performance.
• Work with a borderless set up - with teammates all over the world.