Technical Engineer – Storage & Data Protection Services

CTC Global Sdn Bhd; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

CTC Global Sdn Bhd in Malaysia is seeking a Technical Engineer for Storage & Data Protection Services. The role focuses on technical support, incident management, preventive maintenance, and hands-on project deployments for VMware environments and storage platforms.

You will work with Windows AD, DNS, DHCP, and Hyper-V, with after-hours support as needed. The ideal candidate has 2–4 years in IT, a Diploma/degree in IT, and certifications in VMware, Veeam, Veritas or Dell storage.

Qualifications

• Diploma or Degree in Information Technology or a related field.
• 2 to 4 years of experience in an IT environment, with a strong background in non-UNIX systems.
• Proficiency in configuring and designing infrastructure solutions based on VMware, Microsoft, and storage solutions.
• Expertise in VMware virtualization vSphere and Aria Operations
• Strong knowledge of networking (TCP/IP, routing) and backup solutions (Veritas, Veeam, Dell NetWorker or Commvault).
• Familiarity with SAN storage technologies (Dell, HPE, NetApp or PureStorage) is an added advantage.
• Familiar with Microsoft Windows OS, Active Directory, DNS, DHCP, and Hyper-V.
• Certifications: VMware Certified Professional, HPE (ATP or ASE), Veeam (VMCE), Dell Storage Administration (PowerStore, Unity), Veritas Certified Specialist are preferred. Additional certifications in MCITP, MCTS, MCSE, MCSA certifications or ITIL are advantageous.

Responsibilities

• Technical Support and Incident Management: Provide technical assistance to Level 1 Engineers and handle escalations.
• Handle onsite and offsite troubleshooting for non-UNIX system issues.
• Prepare incident and problem management reports with thorough documentation of issues and resolutions.
• Preventive Maintenance and Reporting: Schedule preventive maintenance activities with customers and perform onsite preventive maintenance.
• Generate comprehensive maintenance reports and upload to Field Service Management System.
• Follow up with customers to ensure satisfaction with maintenance activities.
• Project Implementation and Management: Handle small-scale project deployments independently, including configuration and testing.
• Assist in large-scale project deployments, ensuring timelines and scope are met.
• Administrative and Team Coordination: Ensure timely updates of installation and maintenance tickets.
• Provide input for project documentation, including design and technical implementation issues.

Skills

VMware vSphere

Aria Operations

Networking TCP/IP

Backup solutions

Hyper-V

Active Directory

DNS/DHCP

Windows OS

Storage solutions

Education

Diploma/Degree in IT

Tools

Veritas

Veeam

Dell NetWorker

Commvault

Dell EMC Storage

HPE Storage

NetApp Storage

PureStorage

Job description

Technical Engineer – Storage & Data Protection Services

Technical Support and Incident Management:

Provide technical assistance to Level 1 Engineers and handle escalations.

Offer onsite and offsite troubleshooting for non-UNIX system issues.

Prepare incident and problem management reports when required, ensuring thorough documentation of technical issues and resolutions.

Preventive Maintenance and Reporting:

Schedule preventive maintenance activities with customers and perform onsite preventive maintenance.

Generate comprehensive maintenance reports and ensure they are uploaded to the Field Service Management System.

Follow up with customers to ensure satisfaction with maintenance activities and address any arising technical needs.

Project Implementation and Management:

Handle small-scale project deployments independently, including configuration and testing.

Assist in large-scale project deployments, ensuring adherence to timelines and project scope.

Administrative and Team Coordination:

Ensure timely updates of installation and maintenance tickets.

Provide input for project documentation, including design and technical implementation issues.

Education and Experience:

Qualifications: Diploma or Degree in Information Technology or a related field.

Relevant Industry Experience: 2 to 4 years of experience in an IT environment, with a strong background in non-UNIX systems.

Technical Expertise: Proficiency in configuring and designing infrastructure solutions based on VMware, Microsoft, and storage solutions.

Expertise in VMware virtualization vSphere and Aria Operations

Strong knowledge of networking (TCP/IP, routing) and backup solutions (Veritas, Veeam, Dell Networker or Commvault).

Familiarity with SAN storage technologies (Dell, HPE, NetApp or PureStoreage) is an added advantage.

Familiar with Microsoft Windows OS, Active Directory, DNS, DHCP, and Hyper-V.

Certifications: VMware Certified Professional, HPE (ATP or ASE), Veeam (VMCE), Dell Storage Administration (PowerStore, Unity), Veritas Certified Specialistare preferred. Additional certifications in MCITP, MCTS, MCSE, MCSA certifications or ITIL are advantageous.

Skills: Strong troubleshooting skills, with experience in root cause analysis. Ability to work independently and in teams, including after-hours support as needed.

Information Technology Services 101-1,000 employees

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

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