L&D Program Designer & Coach — Assistant Manager

TDCX Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

World-class workspace

Recognition programs

L&D plans

Positive culture

Good transport links

Flexible work arrangements

Mentoring

Global company awards

Job summary

TDCX Malaysia is seeking a capable Learning & Development Trainer to design, deliver, and evaluate training programs across our client and internal teams in Kuala Lumpur. You will coach trainers, analyze needs, and align curriculum with business goals.

You’ll work with cross-functional teams, apply Adult Learning Theory, develop e-content, and measure ROI. Excellent English communication and stakeholder engagement are essential; experience with policies, process docs, and people management

Qualifications

• Minimum 3–5 years in training, policy development, or L&D.
• Experience in developing policies, process documentation, training, communication materials and people management.
• Strong needs analysis and performance gap assessment.
• Excellent verbal and written communication skills in English and the language of supporting market.

Responsibilities

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments.
• Establishes team and individual goals in alignment with the program and/or company goals.
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies.
• Applies a wide range of tools to plan, analyze, and oversee the program's performance to make sure there are improvements in business group.
• Monitors and evaluates training program's effectiveness, success and ROI periodically and report or communicate on them.
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates.
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee's individual needs.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Facilitation skills

Adult learning theory

Instructional design

Verbal communication

Written communication

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

TDCX Malaysia is seeking a capable Learning & Development Trainer to design, deliver, and evaluate training programs across our client and internal teams in Kuala Lumpur. You will coach trainers, analyze needs, and align curriculum with business goals.

You’ll work with cross-functional teams, apply Adult Learning Theory, develop e-content, and measure ROI. Excellent English communication and stakeholder engagement are essential; experience with policies, process docs, and people management