L&D Manager: Curriculum Design, Coaching & Growth

TDCX; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Social security and insurance

World-class workspaces

Flexible working arrangements

Learning and development plans

Job summary

TDCX is seeking a Training and Development professional in Kuala Lumpur to evaluate trainer performance, coach teams, and design curricula aligned with company goals. You will implement leadership strategies and ensure knowledge bases stay current for clients across industries.

Ideal candidates bring experience in needs analysis, program ROI tracking, and English communication. The role offers a dynamic, globally-partnered environment with ongoing development opportunities.

Qualifications

• Candidates must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Responsibilities

• Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
• Establishes team and individual goals in alignment with the program and/or company goals
• Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies
• Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements in business group
• Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
• Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
• Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Facilitation skills

Training needs analysis

People management

English communication

E-content design

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Tools

E-content design tools

Job description

TDCX is seeking a Training and Development professional in Kuala Lumpur to evaluate trainer performance, coach teams, and design curricula aligned with company goals. You will implement leadership strategies and ensure knowledge bases stay current for clients across industries.

Ideal candidates bring experience in needs analysis, program ROI tracking, and English communication. The role offers a dynamic, globally-partnered environment with ongoing development opportunities.