(KUL) Ocean Import, Customer Service

Morrison Express; Klang City; On-site; MYR 40,000 - 70,000; Full time

Job summary

Morrison Express is a global logistics provider seeking a detail-oriented professional for handling customer service, documentation, and shipment coordination from Bandar Botanic, Klang. The role focuses on servicing existing clients, arranging imports, and maintaining accurate invoicing and billing processes.

You will engage with overseas offices and vendors to ensure timely shipments, optimize brokerage operations, and support the growth of the local logistics network in a fast-paced

Qualifications

• Possess at least a Diploma or Bachelor’s degree in Business Management, Logistics, Transportation, or related field.

Responsibilities

• Provide quality service to existing and new customers.
• Prepare import shipments documentation.
• Handle pre-alerts from agents and communicate with overseas offices, local vendors and customers on shipment arrangements.
• Ensure invoices are dispatched to customers on time.
• Prepare import billing/PO for import shipments.
• Be accountable for timeliness, accuracy, and correctness of assigned tasks.
• Setup brokerage SOPs for customers and key contacts for brokerage customers.
• Manage daily issues for brokerage jobs.
• Build good relationships with FCL vendors to secure more competitive rates on projects.

Skills

Organization

Analytical skills

Written communication

Oral communication

Customer service

Time management

Self-motivated

Education

Diploma/Bachelor’s in Business Management, Logistics or related

Tools

Microsoft Office

Transportation procurement platforms

Job description

We are a global logistics service provider specializing in the transportation of goods and products across the world. We have offices and agents in over 250 locations, which offer efficient and reliable logistics solutions to clients worldwide.

We believe in the power of diversity and aim to create a community where unique and different individuals can thrive and reach their full potential. All members of our organization should feel a sense of belonging and support.

We are committed to providing excellent service and customized logistics solutions to meet each customer's unique needs. We leverage technology and operational excellence to surpass the expectations of our customers.

Role & Responsibilities:

• To provide quality service to existing and new customers.
• To prepare document for import shipment.
• To handle pre alert from agent and communicate with overseas offices, local vendors and customers on shipment arrangement.
• Ensure invoices dispatched to customers on time.
• Prepare import billing / Po for Import shipment.
• To be accountable for the timeliness, accuracy and correctness of assigned job functions.
• To setup brokerage SOP for customer and key contact for brokerage customer
• Manage the daily problem for brokerage jobs
• Build good relationship with FCL vendors to have more competitive rate based project basic .

Qualifications:

• Possess at least Diploma/Bachelor's degree in Business Management, Logistics, Transportation, or associate field.
• Minimum 2 years' experience in domestic transportation management, freight forwarding and logistics (domestic or international freight forwarding).
• Excellent computer knowledge, advance Microsoft Office proficiency.
• Experience with web-based transportation procurement platforms is preferred.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Ability to think creatively and strategically to solve complex problems.
• Must be a confident self-starter who can develop effective business relationships, both internally and externally.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment..
• Willing to work at Bandar Botanic, Klang.

The personal and professional growth of our team members is a top priority. We invest in knowledge-building, mentorship, and training to foster a fulfilling career journey. We provide people with challenging roles and the support needed to succeed.

Join our team and be a part of our inspiring journey of growth and expansion. We are committed to growing our global network by pursuing exciting opportunities in existing and new locations and market sectors.