Korean-Speaking Travel Support Agent (Remote, Malaysia)

Private Advertiser; Kuala Lumpur; À distance; MYR 33 000 - 60 000; Plein temps

Résumé du poste

Private Advertiser is hiring a Korean-speaking Customer Service Representative to support travelers through our online platform. This remote role is based in Malaysia, with 5 days per week work and 9-hour shifts on a 24-hour rotation.

You'll handle booking enquiries, changes, cancellations and refunds, communicating with customers and accommodation partners to resolve issues and deliver accurate, high-quality service. Immediate visa eligibility supported.

Qualifications

• Native Korean language is required.
• English level at least B1.
• Previous BPO or customer service experience is preferred.
• Must be eligible for immediate visa approval.

Responsabilités

• Provide customer support for a leading online travel reservation platform.
• Assist customers with booking enquiries, changes, cancellations, and refunds.
• Handle customer concerns professionally and provide timely, effective solutions.
• Communicate with customers and accommodation partners to resolve booking-related issues.
• Ensure a positive customer experience by delivering accurate information and high-quality service.

Connaissances

Korean language

English (B1)

Customer service

Communication skills

Description du poste

Private Advertiser is hiring a Korean-speaking Customer Service Representative to support travelers through our online platform. This remote role is based in Malaysia, with 5 days per week work and 9-hour shifts on a 24-hour rotation.

You'll handle booking enquiries, changes, cancellations and refunds, communicating with customers and accommodation partners to resolve issues and deliver accurate, high-quality service. Immediate visa eligibility supported.